Watch for on­line bar­gain pit­falls

Kapi-Mana News - - NEWS/OPINION -

The main shop­ping streets are awash with end- of­sea­son sales, and on­line sales are in­creas­ing ex­po­nen­tially.

How­ever, not cre­ated equal.

Ex­er­cise a bit of savvy and you’re more likely to avoid the pit­falls. Th­ese guide­lines should help:

Do check if the deal is as good as is claimed.

It takes only a minute to do an in­ter­net search. See what the com­pany would nor­mally charge for the same item.

Some­times the dis­count isn’t as

all deals are some­thing you’ve bought, you can ask the dis­count site or the provider to put it right.

If the dis­count site sends you to the provider, it may be mis­lead­ing you about your rights, in which case you can com­plain to the Com­merce Com­mis­sion or go to the Dis­putes Tri­bunal.

A com­mon prob­lem is when com­pa­nies are over­whelmed by large num­bers of or­ders.

Per­haps you’ve bought a voucher for a fish­ing trip, but be­cause of high de­mand no char­ters are avail­able un­til af­ter the voucher has ex­pired.

You could then ask to use the voucher at a later date, or for your money back.

Do read the terms and con­di­tions.

If the bar­be­cue kit you or­dered in sum­mer hasn’t ar­rived and the moun­tains are peak­ing with snow, you are within your rights to seek a re­fund.

But if the terms and con­di­tions stated a cer­tain de­liv­ery time when you placed your or­der, you will have to wait that long.

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