Em­mer­son House care ‘ap­palling’

Kapi-Mana News - - FRONT PAGE - KRIS DANDO

Pa­tri­cia Curd said her sis­ter’s care at Em­mer­son House was ‘‘noth­ing short of dis­grace­ful’’.

She was prompted to come for­ward af­ter the Kapi-Mana News front page story on May 10, when Matt Gard­ner, a res­i­dent of Em­mer­son House in Ranui, spoke of his ex­pe­ri­ences at the care fa­cil­ity.

Curd said her sis­ter Ann, who had a con­di­tion which left her im­mo­bile, was at Em­mer­son for seven years, un­til 2005.

‘‘I’m a nurse and some of the things hap­pen­ing were ap­palling,’’ she said. ‘‘Ann was naked in the mid­dle of the bed once when my par­ents ar­rived.

‘‘The worst was when Ann frac­tured her skull in a fall. The man­ager told us she must have rolled out of bed but Ann can’t move. It was ridicu­lous. We moved her out as soon as we could.’’

Curd said she saw staff sit­ting down with their feet up reg­u­larly, cloth­ing went miss­ing, and Ann was some­times not washed prop­erly.

‘‘Matt Gard­ner was ab­so­lutely right – some of the prac­tices were noth­ing short of dis­grace­ful.

‘‘I don’t think lessons are be­ing learnt.’’

A spokeswoman from NZCare Dis­abil­ity, which owns Em­mer­son House, re­it­er­ated that it had been work­ing through con­cerns raised by Gard­ner, but did not want to com­ment fur­ther be­cause of pri­vacy obli­ga­tions.

Other Kapi-Mana News ques­tions, re­gard­ing any dis­ci­plinary ac­tion af­ter Matt Gard­ner’s al­le­ga­tions, other com­plaints that had been laid by res­i­dents, and re­me­dial staff train­ing, were not an­swered.

Three other peo­ple have con­tacted Kapi-Mana News since our May 10 story, re­gard­ing their ex­pe­ri­ences at Em­mer­son House. None would be named. One said his son’s treat­ment at Em­mer­son was ‘‘ex­em­plary’’.

‘‘[My son] and his neigh­bour in the next room were very happy and I saw noth­ing wrong there,’’ he said.

A staff mem­ber in 2012 and 2013 said res­i­dents were left unat­tended and that she found her col­leagues to be ne­glect­ful.

‘‘They talked in­ap­pro­pri­ately and were lazy. It was a sad en­vi­ron­ment. I raised con­cerns with the man­ager, but they fell on deaf ears,’’ she said.

An­other woman, whose daugh­ter lived there in 2006, said staff were lax and of­ten un­pleas­ant, there was a lack of pri­vacy for res­i­dents, and ‘‘the place needed a good clean’’.

Ann Curd in her bed at Em­mer­son House in 2005. Her sis­ter Pa­tri­cia says there is no way Ann could have fallen out of bed.

Newspapers in English

Newspapers from New Zealand

© PressReader. All rights reserved.