Emmerson House problems provide a warning
On the face of it, the situation at Emmerson House does not seem easy to resolve.
The residential care facility in Ranui was criticised by resident Matt Gardner in our May 10 issue over conditions he encountered there. He claimed staff came into his shower room while he was bathing and were neglectful to his and other clients’ needs.
The owners of Emmerson House, NZCare Disability, said Gardner’s concerns were being addressed but would to go into any more detail, citing privacy issues.
Since that story was published, other people have contacted us to tell us of their experiences at Emmerson.
One was a staff member there in 2012 and 2013 and she agreed with Gardner’s assertions that was was not a pleasant environment to work in or for the residents. Another, Patricia Curd, said her sister received substandard care and was removed after fracturing her skull in a fall.
Counterbalancing those observations, however, one man told us his son had excellent care at Emmerson over a number of years and that staff were diligent and courteous.
We put further questions to NZCare Disability regarding staff training and specific actions being taken to address issues at the facility, but they were not answered.
NZCare Disability and other service providers in a continuously growing industry have a duty of care for residents and their families. It is a difficult environment for staff to work in. That is obvious.
Clients have a multitude of physical and mental difficulties that must be handled on a daily basis.
it is important NZCare Disability investigates complaints thoroughly and takes any steps necessary to ensure the standard of care it is offering is top class.
CHANGE OF EDITOR
Last week we farewelled editor Joseph Romanos, who has been on board since 2013. The newspaper has been ably led during that time - we have been a Canon Award finalist each year under his stewardship.
Joseph’s replacement will be Amy Jackman, in a slightly different role. She will be in charge of a group of community newspapers in the Wellington region, including Kapi-Mana News.
We hope the Porirua and Tawa communities continue to support us, letting us tell your stories each week –