Amputee left lying in his bed
‘‘They say sorry, but it's no good to me, it's playing with my life and the life of our people.’’
On a good day somebody turns up to help Matua Pusa Finau out of bed in the morning, on a bad day nobody comes and he can wait for hours.
The Porirua double amputee is concerned taxpayer money is going to a caregiving service that sometimes never shows up.
‘‘The Ministry of Health have already given them money for a job, and they aren’t doing it.’’
Chief executive officer of Access Community Health, the company that provides carers for Finau, Simon Lipscombe said he couldn’t comment on a specific complaint but was committed to providing clients with high quality care, delivered on time.
‘‘Every issue raised with us is treated with urgency and we investigate and address any shortfalls in our high standards of service and to resolve issues to the satisfaction of all parties.
‘‘We have a full record of each care visit that has been made to our clients. When a regular support worker is away, Access arranges alternative cover.
‘‘We continue to work with Mr Finau and his family and the Ministry of Health, to resolve these issues to the satisfaction of everyone involved.’’
But Finau, 68, said he had no confidence in whether he would be helped from his bed when his permanent caregivers were away.
‘‘They’re coming late or sometimes they don’t come at all. When they come they haven’t been trained, they don’t even have a job description.
‘‘I’m a diabetic and if I can’t get out of bed it means I can’t eat and I’ll wind up in the hospital. I tell them that but they don’t seem to care.’’
He had complained numerous times about his care and was worried others in his community were ‘‘too shy’’ to say they had the same issue, he said.
‘‘They say sorry, but it’s no good to me, it’s playing with my life and the life of our people.’’
When his carers didn’t turn up in the morning he had to lie in bed for hours until his wife or daughter could return from work to help him, he said.
Group manager disability support services for the Ministry of Health Toni Atkinson said the ministry funded Access Community Health.
‘‘Home and community support providers provide support to agreed standards.
‘‘There are other providers able to provide this service. Individuals are able to change providers if they choose to.’’