Am­putee left ly­ing in his bed


‘‘They say sorry, but it's no good to me, it's play­ing with my life and the life of our peo­ple.’’

On a good day some­body turns up to help Matua Pusa Finau out of bed in the morn­ing, on a bad day no­body comes and he can wait for hours.

The Porirua dou­ble am­putee is con­cerned tax­payer money is go­ing to a care­giv­ing ser­vice that some­times never shows up.

‘‘The Min­istry of Health have al­ready given them money for a job, and they aren’t do­ing it.’’

Chief ex­ec­u­tive of­fi­cer of Ac­cess Com­mu­nity Health, the com­pany that pro­vides car­ers for Finau, Si­mon Lip­scombe said he couldn’t com­ment on a spe­cific com­plaint but was com­mit­ted to pro­vid­ing clients with high qual­ity care, de­liv­ered on time.

‘‘Ev­ery is­sue raised with us is treated with ur­gency and we in­ves­ti­gate and ad­dress any short­falls in our high stan­dards of ser­vice and to re­solve is­sues to the sat­is­fac­tion of all par­ties.

‘‘We have a full record of each care visit that has been made to our clients. When a reg­u­lar sup­port worker is away, Ac­cess ar­ranges al­ter­na­tive cover.

‘‘We con­tinue to work with Mr Finau and his fam­ily and the Min­istry of Health, to re­solve these is­sues to the sat­is­fac­tion of ev­ery­one in­volved.’’

But Finau, 68, said he had no con­fi­dence in whether he would be helped from his bed when his per­ma­nent care­givers were away.

‘‘They’re com­ing late or some­times they don’t come at all. When they come they haven’t been trained, they don’t even have a job de­scrip­tion.

‘‘I’m a di­a­betic and if I can’t get out of bed it means I can’t eat and I’ll wind up in the hospi­tal. I tell them that but they don’t seem to care.’’

He had com­plained nu­mer­ous times about his care and was wor­ried oth­ers in his com­mu­nity were ‘‘too shy’’ to say they had the same is­sue, he said.

‘‘They say sorry, but it’s no good to me, it’s play­ing with my life and the life of our peo­ple.’’

When his car­ers didn’t turn up in the morn­ing he had to lie in bed for hours un­til his wife or daugh­ter could re­turn from work to help him, he said.

Group man­ager dis­abil­ity sup­port ser­vices for the Min­istry of Health Toni Atkin­son said the min­istry funded Ac­cess Com­mu­nity Health.

‘‘Home and com­mu­nity sup­port providers pro­vide sup­port to agreed stan­dards.

‘‘There are other providers able to pro­vide this ser­vice. In­di­vid­u­als are able to change providers if they choose to.’’

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