Good ser­vice stays on

Matamata Chronicle - - Building - By NICKI DAVIDSON

Cleaver Ap­pli­ance may have changed lo­ca­tions but one thing re­mains the same, Bren­don and Kaye Cleaver’s ab­so­lute com­mit­ment to per­sonal cus­tomer ser­vice.

Cov­er­ing the Mata­mata area in­clud­ing Ti­rau, Ngarua, Manawaru, the bot­tom of the Kaimai Ranges and Wal­ton, Bren­don’s fully stocked van can usu­ally be there on the same day to at­tend to any prob­lems with wash­ing ma­chines, fridges, stoves, dish­wash­ers, dry­ers and other house­hold ap­pli­ances.

As a fully qual­i­fied elec­tri­cal ser­vice tech­ni­cian with 15 years ex­pe­ri­ence, Bren­don has seen it all.

‘‘Some things we can help with over the phone, af­ter 15 years you pretty much know what needs to be done and I en­joy it. The peo­ple con­tact is great, get­ting out on the road, the va­ri­ety of jobs. It’s al­ways good to have happy cus­tomers when you leave the house know­ing you have im­proved their day.’’

Judg­ing from the feed­back they re­ceive there are a lot of happy cus­tomers.

‘‘It’s re­ally sat­is­fy­ing help­ing cus­tomers,’’ says Kaye.

‘‘We’ve had peo­ple com­ment on Face­book about us, and last year we were nom­i­nated for the cus­tomer ser­vice award at the busi­ness awards. One thank-you note sticks to mind, one of our favourite cus­tomers wrote a poem which read ‘ a woman who was once on the ball, hardly called a ser­vice­man at all, but as the years dimmed her mind, she of­ten would find that her prob­lem was no prob­lem at all’!’’

Mo­bile: Bren­don’s fully stocked van is ready for just about any ap­pli­ance is­sue.

Cleavers: Cleaver Ap­pli­ances has now re­lo­cated to 9 Tui Street, op­po­site the pub­lic li­brary.

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