Phone poll con­firms ser­vice im­prove­ment

Matamata Chronicle - - News -

In April, around 400 peo­ple were sur­veyed by phone to find out whether they were happy with Mata­mata-Pi­ako District Coun­cil and the ser­vices it pro­vides.

The re­sults showed an over­all im­prove­ment on last year’s sur­vey, which is pos­i­tive news but the coun­cil al­ways aims to im­prove each year.

‘‘It’s im­por­tant we mea­sure whether our res­i­dents are sat- is­fied with the ser­vices we pro­vide so we can make im­prove­ments where pos­si­ble. We do the cus­tomer views sur­vey an­nu­ally so we can then com­pare the re­sults with other years and iden­tify ar­eas that we can work on,’’ coun­cil chief ex­ec­u­tive Don McLeod said. ‘‘ We were pleased to see that all the re­sults for this year were equal to, and in the ma­jor­ity of cases bet­ter, than last year.’’ Peo­ple in­di­cated they were the most sat­is­fied with li­brary ser­vices and open­ing hours, parks and re­serves, ceme­ter­ies, sports fields and sealed roads (90 per cent or more of those sur­veyed were sat­is­fied with these ser­vices).

Peo­ple were very sat­is­fied with coun­cil ser­vices over­all with large in­creases from last year’s re­sults, par­tic­u­larly with waste man­age­ment (89 per cent of users sat­is­fied, an in­crease of 10 per cent), sealed roads (90 per cent of users sat­is­fied, an in­crease of 11 per cent) and pub­lic in­volve­ment in con­sul­ta­tion process (75 per cent of users sat­is­fied, an in­crease of six per cent on last year).

The full re­sults of the sur­vey can be viewed at

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