Phone poll confirms service improvement
In April, around 400 people were surveyed by phone to find out whether they were happy with Matamata-Piako District Council and the services it provides.
The results showed an overall improvement on last year’s survey, which is positive news but the council always aims to improve each year.
‘‘It’s important we measure whether our residents are sat- isfied with the services we provide so we can make improvements where possible. We do the customer views survey annually so we can then compare the results with other years and identify areas that we can work on,’’ council chief executive Don McLeod said. ‘‘ We were pleased to see that all the results for this year were equal to, and in the majority of cases better, than last year.’’ People indicated they were the most satisfied with library services and opening hours, parks and reserves, cemeteries, sports fields and sealed roads (90 per cent or more of those surveyed were satisfied with these services).
People were very satisfied with council services overall with large increases from last year’s results, particularly with waste management (89 per cent of users satisfied, an increase of 10 per cent), sealed roads (90 per cent of users satisfied, an increase of 11 per cent) and public involvement in consultation process (75 per cent of users satisfied, an increase of six per cent on last year).
The full results of the survey can be viewed at www.mpdc.govt.nz