Team work won­ders

Matamata Chronicle - - News - By KA­T­RINA LINTONBON

Raewyn Lam­bert couldn’t be­lieve what she was hear­ing at the Ap­par­el­mas­ter Annual Na­tional con­fer­ence awards cer­e­mony in Master­ton.

Out of 39 Ap­par­el­mas­ter fran­chises through­out the coun­try, Sin­cer­ity Ap­par­el­mas­ter Mata­mata was named the win­ner of the 2012 Qual­ity Au­dit Award.

‘‘ I whacked my hus­band Al­lan’s arm and said: ‘That’s us, they’re talk­ing about us’,’’ she said.

It wasn’t un­til Ap­par­el­mas­ter chief ex­ec­u­tive of­fi­cer Bill Ritchie called the cou­ple on to the stage to re­ceive the award that it all re­ally sunk in.

‘‘ We re­ally just couldn’t be­lieve it.’’ The award win­ner is de­cided af­ter a ran­dom visit to each of the Ap­par­el­mas­ter fran­chises by Mr Ritchie who does a qual­ity con­trol check on the spot.

‘‘When Bill walks through the door you say ‘Gid­day Bill’ and then you think, oh he’s here to do a check.’’

Three pres­ti­gious awards are pre­sented at the na­tional con­fer­ences and to be recog­nised for the qual­ity ser­vices the fran­chise pro­vides and sys­tems they have in place was a proud mo­ment for the cou­ple and their 10 staff.

‘‘We were ab­so­lutely stunned but stoked at the same time. You al­ways expect the big­ger places to win,’’ Mrs Lam­bert said. ‘‘Not some­where like lit­tle Mata­mata.’’

The Lam­berts bought Sin­cer­ity Dryclean­ers Ap­par­el­mas­ter from the late Jim Wheadon seven years ago.

They said Mr Wheadon was al­ways a tower of wis­dom and sup­port for the pair who had no dry-clean­ing ex­pe­ri­ence be­fore buy­ing the busi­ness.

Sin­cer­ity Dryclean­ers was the first es­tab­lish­ment to sign up with Ap­par­el­mas­ter in 1974.

Mr Lam­bert said re­ceiv­ing the 2012 Qual­ity Au­dit Award was tes­ta­ment to the fact that they have an awe­some team at Sin­cer­ity Ap­par­el­mas­ter.

‘‘We have a great team here. They all work so hard so this is the per­fect ac­knowl­edge­ment of their hard work too,’’ he said.

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