Team work wonders
Raewyn Lambert couldn’t believe what she was hearing at the Apparelmaster Annual National conference awards ceremony in Masterton.
Out of 39 Apparelmaster franchises throughout the country, Sincerity Apparelmaster Matamata was named the winner of the 2012 Quality Audit Award.
‘‘ I whacked my husband Allan’s arm and said: ‘That’s us, they’re talking about us’,’’ she said.
It wasn’t until Apparelmaster chief executive officer Bill Ritchie called the couple on to the stage to receive the award that it all really sunk in.
‘‘ We really just couldn’t believe it.’’ The award winner is decided after a random visit to each of the Apparelmaster franchises by Mr Ritchie who does a quality control check on the spot.
‘‘When Bill walks through the door you say ‘Gidday Bill’ and then you think, oh he’s here to do a check.’’
Three prestigious awards are presented at the national conferences and to be recognised for the quality services the franchise provides and systems they have in place was a proud moment for the couple and their 10 staff.
‘‘We were absolutely stunned but stoked at the same time. You always expect the bigger places to win,’’ Mrs Lambert said. ‘‘Not somewhere like little Matamata.’’
The Lamberts bought Sincerity Drycleaners Apparelmaster from the late Jim Wheadon seven years ago.
They said Mr Wheadon was always a tower of wisdom and support for the pair who had no dry-cleaning experience before buying the business.
Sincerity Drycleaners was the first establishment to sign up with Apparelmaster in 1974.
Mr Lambert said receiving the 2012 Quality Audit Award was testament to the fact that they have an awesome team at Sincerity Apparelmaster.
‘‘We have a great team here. They all work so hard so this is the perfect acknowledgement of their hard work too,’’ he said.