Post staff ready to help

Matamata Chronicle - - Your Paper, Your Place - REXINE HAWES

For all your postal and bank­ing needs, look no fur­ther than Mata­mata NZ Post and Ki­wibank, which has been nom­i­nated in the Mata­mata-Pi­ako 2016 Busi­ness Awards.

Mata­mata NZ Post and Ki­wibank are fi­nal­ists for the Gull Cus­tomer Ser­vice Awards and man­ager Ma­ree Camp­bell says they are thrilled to be nom­i­nated and also named as fi­nal­ists.

She says they do try their best and at times their staff are very busy, of­ten with a queue of peo­ple wait­ing to be served. They have many dif­fer­ent re­quests, so staff need to be knowl­edgable about a range of dif­fer­ent ser­vices.

‘‘When there is a long queue of peo­ple wait­ing, you just have to fo­cus on the per­son in front of you. We are known as the heart of the com­mu­nity be­cause of the va­ri­ety of dif­fer­ent ser­vices we of­fer.’’

Those ser­vices are ex­tended to the in­ter­na­tional tourists too, and she says they do their best when at­tend­ing to a per­son with very lim­ited English.

Camp­bell says there is no train­ing that can make the staff friendly and help­ful, it’s ‘just who they are’. She says many of the staff have been there a long time and they know many of the lo­cals by face and name and that per­sonal touch makes a big dif­fer­ence to the cus­tomers.

As far as Camp­bell knows this is the first time Mata­mata NZ Post and Ki­wibank has been nom­i­nated.

‘‘We are known as the heart of the com­mu­nity be­cause of the va­ri­ety of dif­fer­ent ser­vices we of­fer.’’

Mata­mata NZ Post and Ki­wibank staff Pauline Read, Heather Collings, Glenda Ed­ward and man­ager Ma­ree Camp­bell.

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