Loyal cus­tomers key to Tony’s suc­cess

Matamata Chronicle - - Property - SUP­PLIED

‘‘He couldn't have won this award with­out his fan­tas­tic group of loyal cus­tomers, many from the Mata­mata area.’’

For­mer Mata­mata Travel Agent, Tony Jackson, now at House of Travel New­mar­ket has been named Best Re­tail Travel Con­sul­tant at this year’s pres­ti­gious Na­tional Travel In­dus­try Awards.

Jackson, who was a travel agent with Jo Anne Prevett Travel from 2003 to 2008, called the win the ‘‘high­light of his ca­reer’’.

He said he couldn’t have won this award with­out his fan­tas­tic group of loyal cus­tomers, many from the Mata­mata area.

‘‘It is an amaz­ing feel­ing to re­ceive the high­est ac­co­lade I could achieve.

‘‘I’m so proud to be recog­nised by my peers and the travel in­dus­try as a whole,’’ he says.

Jackson’s win fol­lows a num­ber of ac­co­lades at House of Travel’s An­nual awards cer­e­monies, where over 400 travel agents gather to cel­e­brate the agency’s top per­form­ers.

Jackson has con­sis­tently taken out the award for Con­sul­tant of the Year, in 2015, 2013, 2011 and 2010, and was in the Top 12 in 2012 and 2014.

Jackson be­lieves the key to be­ing a suc­cess­ful travel agent is stay­ing up to speed with a dy­namic in­dus­try and get­ting to know your cus­tomers.

‘‘I’m pas­sion­ate about travel, I love help­ing clients piece to­gether an itin­er­ary that is per­fect for what they need,’’ he says.

‘‘It’s so im­por­tant to get to know your cus­tomers and their in­ter­ests, as well as what they value in a hol­i­day.

‘‘If you can do that as well as keep­ing up to date with travel trends, hot des­ti­na­tions and pro­vid­ing a full ser­vice to your clients you’ll be able to help them cre­ate some­thing re­ally spe­cial,’’ Jackson said.

Run by the Travel Agents’ As­so­ci­a­tion of New Zealand (TAANZ), the Na­tional Travel In­dus­try Awards recog­nise ex­cel­lence in travel in­dus­try.

The win­ners were an­nounced at a gala din­ner at Sky City in Auck­land on Satur­day, Septem­ber 10.

For­mer Mata­mata Travel Agent, Tony Jackson

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