Busi­ness is a cut above the rest

Matamata Chronicle - - Your Paper, Your Place - REX­INE HAWES

Af­ter over 20 years in the mower and chain­saw trade, Jon Burnside knows his stuff.

He and wife Janelle own Mower and Chain­saw Spe­cial­ists on Arawa Street, and have re­cently been recog­nised by Husq­varna for their ser­vice.

They were pre­sented with a plaque for Recog­ni­tion of Out­stand­ing Ex­cel­lence, and af­ter only two years with Husq­varna, it’s left the cou­ple feel­ing pretty good.

‘‘They ap­proached us a few years ago to take the brand on. They wanted some­one to get the brand out there and knew Jon by rep­u­ta­tion,’’ said Janelle.

Jon started out in the mower busi­ness as an ap­pren­tice in his teens. Even­tu­ally he took on his own busi­ness, on a staff of three.

‘‘Started with just me and my par­ents. I brought the busi­ness and they helped me get it off the ground,’’ he said.

Now, 13 years later, his par­ents have left the busi­ness and he is man­ag­ing a staff of five.

Jon and Janelle mar­ried in 2008 and since then she has had a hand in the run­ning of the busi­ness too - work­ing part-time in the of­fice.

While many busi­ness own­ers don’t agree to hav­ing spouses on the shop floor, for Jon and Janelle, it’s a good part­ner­ship.

‘‘It’s bril­liant, but it can get edgy,’’ he laughed. ‘‘We are too busy for any mar­i­tal ar­gu­ments.’’

The cou­ple’s young chil­dren also use the shop as a home away from home. Holly, 10, and Con­nor, 11, love be­ing with their par­ents at work.

And they can learn a lot from their par­ents on how to make a small busi­ness thrive.

‘‘You need to have good cus­tomer ser­vice. It’s just be­ing straight up, you can’t ex­pect peo­ple to come back if you are be­ing cagey. That’s all I want when I go into a shop,’’ said Jon.

‘‘They just want that spe­cial at­ten­tion from the owner.

‘‘We pick up new cus­tomers ev­ery­day, and the feed­back is al­ways good.’’

Mov­ing for­ward they plan to con­tinue im­prov­ing the busi­ness.

‘‘We want to pro­vide the same great cus­tomer ser­vice, best prod­uct and ser­vice, look af­ter the Mata­mata com­mu­nity and pro­vide all our knowl­edge of the in­dus­try,’’ said Jon.

‘‘We cer­tainly want to grow, we re­ally are only just start­ing.’’

REX­INE HAWES

Mower and Chain­saw Spe­cial­ists has been recog­nised for out­stand­ing ex­cel­lence.

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