Suzuki safety con­cerns over non-gen­uine parts

Motor Equipment News - - OEM - READER RE­PLY 01506023

Not only are gen­uine parts made to fit Suzukis, but they also have to come from the right fac­tory or there could be safety is­sues, says Phil Corn­forth, Suzuki’s gen­eral manager of parts and ac­ces­sories.

“There is some con­cern that there is no check on par­al­lel im­ports of gen­uine or pat­tern parts that are sourced from other coun­tries/mar­kets where the same ve­hi­cle is made, but ve­hi­cle com­pli­ance and oc­cu­pant safety stan­dards/reg­u­la­tions are not the same as those ap­plied to ve­hi­cles in NZ,” he said.

“Th­ese parts are be­ing used in re­pair of ve­hi­cles, some­times even while the ve­hi­cle is still cov­ered by the man­u­fac­turer’s war­ranty, where th­ese do not meet the orig­i­nal spec­i­fi­ca­tion of the ve­hi­cle, po­ten­tially com­pro­mis­ing the ve­hi­cle strength and/or im­pact ab­sorp­tion char­ac­ter­is­tics, and af­fect­ing the ve­hi­cle crash in­tegrity and both oc­cu­pant and pedes­trian safety.

“It is also pos­si­ble th­ese par­al­lel im­ported items will not of­fer the same ser­vice life as the gen­uine parts specced for the NZ mar­ket, as some mar­kets do not have the same ve­hi­cle life ex­pectancy as NZ.

“For ex­am­ple, parts sourced from some mar­kets can lack the same cor­ro­sion pro­tec­tion or are not able to with­stand NZ’s UV lev­els for the same length of time.”

Phil said Suzuki New Zealand gen­uine parts en­sure qual­ity as­sur­ance from a high level of en­gi­neer­ing and testing, as well as cor­rect fit and cor­rect spec­i­fi­ca­tion for the model.

“Gen­uine parts sup­plied through the man­u­fac­turer are cor­rect fit and meet ho­molo­ga­tion for New Zealand ve­hi­cles. Ve­hi­cle mod­els can be made in sev­eral dif­fer­ent coun­tries and to sev­eral spec­i­fi­ca­tions, so even gen­uine parts from the wrong source can be in­cor­rect for NZ spec­i­fi­ca­tion.

“For in­stance, some af­ter­mar­ket com­pa­nies im­port ‘Gen­uine’ SGP (Suzuki Gen­uine Parts) marked parts from In­dia for Swift mod­els made there, but the pan­els are not high ten­sile.

“The In­dian-built Swift is not a five-star car, and the panel parts also do not have the same cor­ro­sion treat­ment as NZ mod­els. Us­ing di­rect man­u­fac­turer-sup­plied parts en­sures the ve­hi­cle is up to spec­i­fi­ca­tion and parts will fit cor­rectly, sav­ing time and labour costs.”

Phil said the cur­rent Suzuki NZ war­ranty pol­icy is 12 months and 24,000km. “How­ever any­one who knows Suzuki is aware of the rep­u­ta­tion for re­li­a­bil­ity the prod­uct of­fers, and from our per­spec­tive parts war­ranty is neg­li­gi­ble,” he said.

As far as per­cep­tions that gen­uine parts are too pricy was con­cerned, Phil noted: “This con­di­tion changed quite some time ago. There will al­ways be the sit­u­a­tion where cus­tomers will get what they pay for when buy­ing non­gen­uine. How­ever pric­ing of gen­uine ser­vice items are very com­pet­i­tive.

“As an ex­am­ple one of the most com­mon items that needs re­plac­ing on a used im­port ve­hi­cle when it ar­rives in the coun­try is the air­con fil­ter, where a gen­uine Suzuki Swift one has a re­tail of $26 as op­posed to $40+ for an af­ter­mar­ket item.“

He said parts were of­ten im­proved. “Usu­ally such an item is in­tro­duced with re­lease of the lat­est it­er­a­tion of a model or when the next gen­er­a­tion of a model is in­tro­duced, at which time sup­ply is avail­able as a spare part.”

He added that it would take “at the ear­li­est six months, more reg­u­larly 12 months plus” be­fore the af­ter­mar­ket would catch up with that part.

“With 35 deal­ers lo­cated from Whangarei to In­ver­cargill, and key lo­ca­tions in be­tween, same-day ser­vice to most re­gions is pos­si­ble, and this is backed up with Suzuki New Zealand’s dis­tri­bu­tion ser­vice ca­pa­ble of same-day ser­vice to some deal­ers, and an overnight ser­vice with early morn­ing de­liv­ery to all the net­work. SNZ also pro­vides a parts ser­vice to the Pa­cific from New Cale­do­nia to Tahiti.

“Suzuki prod­uct has been im­ported and dis­trib­uted in NZ since 1962, and parts sup­port has been part of 3S (Sales Ser­vice & Spares) since the be­gin­ning.“

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