Supreme ser­vice for Mit­subishi own­ers

Motor Equipment News - - NEWS -

Does any­body enjoy call­ing a cus­tomer ser­vice cen­tre? If you’re a Mit­subishi owner, the an­swer is prob­a­bly “Yes!”

MMNZ’s Porirua-based Cus­tomer Care Cen­tre (CCC) – en­tered in the “Un­der 50 seats” cat­e­gory – has just won its fourth con­sec­u­tive CRM Supreme Award and its fifth con­sec­u­tive Re­tail Sup­port Ser­vices/ Trans­port Sec­tor Award.

For CCC man­ager Haig David­son, the end of the line is where it all be­gins.

David­son puts his team’s suc­cess down to “never los­ing fo­cus on de­liv­er­ing the best out­come for the cus­tomer, and pas­sion­ate, knowl­edge­able staff, who gen­uinely care about the per­son at the other end of the line”.

“We give ev­ery caller the same care and at­ten­tion we would ex­pect our­selves, and treat each per­son in­di­vid­u­ally,” David­son said. “Cus­tomers want to be lis­tened to and spo­ken to in a way they can understand and re­late to. They also want to have their prob­lem ad­dressed and solved the first time they call.”

David­son was also named Out­stand­ing Con­tact Cen­tre Pro­fes­sional of the Year by the Call Cen­tre In­sti­tute of New Zealand, which au­to­mat­i­cally en­tered him into the Asia Pa­cific Con­tact Cen­tre Awards in Sin­ga­pore. There, against call cen­tre rep­re­sen­ta­tives from across the en­tire re­gion, he won the APCCAL Award for Recog­ni­tion of Per­for­mance Ex­cel­lence.

Also this year, CCC con­sul­tant Tafaoga Kamoto – who was named one of four “Favourite CSRs” in the coun­try at last year’s CRM Awards – was a Call Cen­tre In­sti­tute of New Zealand fi­nal­ist for Na­tional Call Cen­tre Con­sul­tant of the Year.

“Tafaoga is very good at pick­ing up on what cus­tomers need and help­ing them through any is­sues they might have,” David­son said. “We have a strong team men­tal­ity, but it’s fan­tas­tic to see out­stand­ing in­di­vid­u­als get recog­ni­tion.”

MMNZ head of sales and mar­ket­ing strat­egy Daniel Cook said David­son “is a big part of why our call cen­tre staff love com­ing to work ev­ery day, and why they are all ex­cep­tional at what they do. Through a clear in­cen­tivi­sa­tion and train­ing pro­gramme, he has built a pos­i­tive and re­ward­ing en­vi­ron­ment and a team that con­tin­ues to de­liver out­stand­ing ser­vice for our cus­tomers”.

The Mit­subishi cus­tomer care team.

Newspapers in English

Newspapers from New Zealand

© PressReader. All rights reserved.