Mail delivery too slow, residents say
‘‘If you're expecting stuff you should have it... it's just not good enough.’’
The term ‘snail mail’ couldn’t be more accurate for some Ngaruawahia residents who claim their post is always late.
Ashley Turner and some of his neighbours noticed their letters and magazines coming in bulk and only a few days a week.
Unlike the bigger centres in New Zealand, the North Waikato town is still under the six days a week of NZ Post service.
‘‘If you’re expecting stuff you should have it... it’s just not good enough.’’
He initially noticed the issue when he began ACC leave a month ago.
He said he’d complained four times only to be told investigations revealed nothing was wrong. so suspicions lead to his own detective work.
‘‘I’ve been sitting out there and they are definitely not coming all the time... [last week] the only time I’ve seen them is the Wednesday and Friday.
He’s since became more dependent on email to make sure documents arrive on time.
It’s not ideal though for the man who prefers everything to be on paper.
Across the road, Shirley Higgs has also become frustrated as she noticed her magazines and bills coming later than they usually do.
‘‘They’re holding our mail.. last week I got four books and three letters [in one day],’’ Higgs said.
She said it was an ‘‘inconvenience’’ especially when wanting to pay her bills early at the post office.
North Waikato News visited residents on the west side of town to find out if the issue was more widespread.
Patrick O’Connor said he thought receiving his mail in bulk was due to delivery days being cut.
Waikato Bay of Plenty regional service delivery manager Dean Horsup said the NZ Post had a total of four complaints from Ngaruawahia in the last three months.
‘‘The complaints range from a parcel being sent to the wrong address, to one about where to pick up a Card to Call parcel, to two complaints about mail delivery,’’ Horsup said.
Upon investigation, he said there were no issues found.
‘‘We have not identified a problem in Ngarauwahia. We will keep an eye on deliveries and complaints in the area.’’
A timetable has not been scheduled to reduce delivery days yet, he said.