Mail de­liv­ery too slow, res­i­dents say

North Waikato News - - CALL THE EXPERTS - CAITLIN WAL­LACE

‘‘If you're ex­pect­ing stuff you should have it... it's just not good enough.’’

The term ‘snail mail’ couldn’t be more ac­cu­rate for some Ngaru­awahia res­i­dents who claim their post is al­ways late.

Ash­ley Turner and some of his neigh­bours no­ticed their let­ters and mag­a­zines com­ing in bulk and only a few days a week.

Un­like the big­ger cen­tres in New Zealand, the North Waikato town is still un­der the six days a week of NZ Post ser­vice.

‘‘If you’re ex­pect­ing stuff you should have it... it’s just not good enough.’’

He ini­tially no­ticed the is­sue when he be­gan ACC leave a month ago.

He said he’d com­plained four times only to be told in­ves­ti­ga­tions re­vealed noth­ing was wrong. so sus­pi­cions lead to his own de­tec­tive work.

‘‘I’ve been sit­ting out there and they are def­i­nitely not com­ing all the time... [last week] the only time I’ve seen them is the Wed­nes­day and Fri­day.

He’s since be­came more de­pen­dent on email to make sure doc­u­ments ar­rive on time.

It’s not ideal though for the man who prefers ev­ery­thing to be on pa­per.

Across the road, Shirley Higgs has also be­come frus­trated as she no­ticed her mag­a­zines and bills com­ing later than they usu­ally do.

‘‘They’re hold­ing our mail.. last week I got four books and three let­ters [in one day],’’ Higgs said.

She said it was an ‘‘in­con­ve­nience’’ es­pe­cially when want­ing to pay her bills early at the post of­fice.

North Waikato News vis­ited res­i­dents on the west side of town to find out if the is­sue was more wide­spread.

Pa­trick O’Con­nor said he thought re­ceiv­ing his mail in bulk was due to de­liv­ery days be­ing cut.

Waikato Bay of Plenty re­gional ser­vice de­liv­ery man­ager Dean Hor­sup said the NZ Post had a to­tal of four com­plaints from Ngaru­awahia in the last three months.

‘‘The com­plaints range from a par­cel be­ing sent to the wrong ad­dress, to one about where to pick up a Card to Call par­cel, to two com­plaints about mail de­liv­ery,’’ Hor­sup said.

Upon in­ves­ti­ga­tion, he said there were no is­sues found.

‘‘We have not iden­ti­fied a prob­lem in Nga­rauwahia. We will keep an eye on de­liv­er­ies and com­plaints in the area.’’

A timetable has not been sched­uled to re­duce de­liv­ery days yet, he said.

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