Call cen­tre re­turns to NZ


The Fair­fax clas­si­fied ad­ver­tis­ing call cen­tre has moved back to New Zealand shores mak­ing life eas­ier for lo­cal ad­ver­tis­ers.

The new in­bound call cen­tre, lo­cated in Palmer­ston North, was of­fi­cially up and run­ning on Septem­ber 4. The num­ber is 0800 767 111 for all clas­si­fied ads in­clud­ing pub­lic no­tices, sit­u­a­tions va­cant, and trades and ser­vices.

It means cus­tomers call­ing about clas­si­fied ads or pub­lic no­tices will no longer be con­nected to Manila in the Philip­pines. The move will af­fect all Fair­fax news­pa­pers, in­clud­ing the North­ern News and The Bay Chron­i­cle.

Fair­fax spokesper­son An­drew Has­san said the com­pany had re­ceived ‘‘quite a lot of feed­back around dif­fi­culty un­der­stand­ing what they [cus­tomers] needed’’.

‘‘We’ve re­sponded to that. Cus­tomers will ap­pre­ci­ate that it’ll make their lives eas­ier.’’

Fair­fax group sales di­rec­tor Gareth Codd said cus­tomer feed­back sug­gested peo­ple pre­ferred to deal with sales ad­vis­ers based in New Zealand. When the con­tract with its out­bound call cen­tre in the Philip­pines fin­ished, Fair­fax re­lo­cated it to Palmer­ston North. Now the in­bound cen­tre has joined it.

‘‘By bring­ing those two con­tact cen­tres back on­shore, it cre­ates a much greater con­stancy, bet­ter flex­i­bil­ity, and an over­all im­proved cus­tomer ex­pe­ri­ence,’’ Codd said.

Fair­fax con­tact cen­tre di­rec­tor Chris­tian Smith, right, man­ages the in­bound and out­bound call cen­tres.

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