Spark told to lift game after internet outage
Morrinsville Chamber of Commerce is asking telecommunications company Spark to come up with a better backup plan after a cut fibre line shut down the internet in the town.
A Spark spokeswoman confirmed that a Chorus fibre line was cut at 11.20am on Monday.
It affected Spark broadband connections for customers in Waitoa, Manawaru, Morrinsville, Te Aroha and Motumaoho.
Some mobile cell sites were also affected and therefore some customers had limited signal in these areas.
Chamber of Commerce chairman Nigel McWilliam said he met with senior managers at Spark in Hamilton to ‘‘vent my frustration’’ and offer some solutions.
He suggested that Spark should have been actively informing business of the problem, instead of just offering updates on its website, which no one could access because there was no internet.
McWilliam asked that Spark contact Matamata-Piako District Council and information centres with updates, so the information can be passed on to people and businesses.
‘‘They need to look at back systems, cables, irrespective of the proposed UFB infrastructure.
‘‘We also should revisit a copper landline to the information centre for communication purposes, for emergencies, when internet [VOIP] goes down.’’
McWilliam said an outage notice was displayed on the Morrinsville information centre’s LED screen, which fronts the town’s main Thames St, after getting web connection from Vodafone.
‘‘Spark got the message loud and clear at their door with a personal visit and will be more prepared for such an occurrence in the future.
‘‘I told them their level of response did not meet the level of disruption caused and they have to be more visible as customers will walk after today.’’
A Spark spokesperson on Monday said the company had spoken with Chorus, which was co-ordinating the fix of their line, and had advised the repair of the line was to be completed by about 6pm.
The fibre line is Chorus’s responsibility and provides connectivity to more companies than just Spark so other providers could have been affected.
A Chorus spokesman confirmed that the line had been cut through no fault of their own.
He said that it impacted several hundred connections.
There were technicians working on repairs throughout Monday afternoon. Chorus apologised for the problem.
Chamber chairman, Nigel McWilliam.