Re­port shows re­tire­ment vil­lage com­mu­ni­ca­tion lack­ing

South Waikato News - - SPORT -

Some re­tire­ment vil­lage op­er­a­tors need to im­prove the way they com­mu­ni­cate with their res­i­dents, as well as en­sure that po­ten­tial res­i­dents un­der­stand ex­actly what they are sign­ing up for, ac­cord­ing to a re­port re­leased by Re­tire­ment Com­mis­sioner Diana Crossan.

This year the Com­mis­sion­ers Re­tire­ment Vil­lages Act 2003 Mon­i­tor­ing Pro­ject ex­am­ined the Act from the per­spec­tive of re­tire­ment vil­lage res­i­dents. Res­i­dents were asked about how well they un­der­stood the Act and its im­ple­men­ta­tion.

Ms Crossan said the re­port found that of­ten res­i­dents moved to vil­lages pri­mar­ily for the se­cu­rity they of­fered, yet they could be­come anx­ious about the fu­ture of their vil­lages and how fu­ture changes may af­fect them.

‘‘ Most re­tire­ment vil­lage op­er­a­tors com­mu­ni­cate re­ally well and im­ple­ment the Act prop­erly. Their res­i­dents are very happy and do feel se­cure. But in vil­lages where the Act isn’t im­ple­mented well, the op­po­site can be true.’’

Ms Crossan said among the con­cerns for some res­i­dents were fee in­creases, re­duc­tions in ser­vices, fail­ure to pro­vide planned ameni­ties and a lack of con­sul­ta­tion over changes in the op­er­a­tion or own­er­ship of the vil­lages.

‘‘While there is a re­quire­ment for in­tend­ing res­i­dents to get legal ad­vice be­fore they sign up, the re­port found that some res­i­dents were un­clear about the mean­ing and im­pli­ca­tion of their con­tract. Clear com­mu­ni­ca­tion is vi­tal .’’

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