Rest home at the top of the class
Gaining 100 per cent on an audit is no easy feat and Rangiura Home has just scored top marks for the third time in 11 years.
Putaruru’s biggest employer has once again attained 100 per cent in its Certification audit, which was complemented late last week with a full pass rate in its Retirement Village audits.
Chief Executive Juliette Tuckey said now more than ever, 100 per cent is a remarkable achievement.
‘‘ You don’t expect full compliance because it’s getting tougher and tougher... and we weren’t just meeting those standards we were well above with 5-6 areas highlighted for continuous improvement .’’
She said every year you have to keep improving in terms of service delivery. She puts the Home’s success down to the hard-working staff and the community support.
‘‘The people here work so hard for so little. It’s not an easy job and they just give their hearts and souls.’’
Areas that were audited included customer rights, management, quality and risk, health and safety, education, GP services, care planning assessments and reviews, medication competencies, recreational activities and infection control.
Tuckey said the rest home itself had expanded since its last audit with the further development of dementia and hospital/palliative care services, so to attain top marks again was outstanding.
‘‘It’s huge. The amount of work we have to do here for compliance is significant - a lot of people don’t realise...Getting 100 per cent is one thing but to get the feedback that all staff at all levels were amazing, that says something. Where you’ve got everyone in your organisation singing the same song, that doesn’t happen often.’’
She said their strong Eden focus was recognised too.
In 2009 Rangiura became a registered Eden Alternative Home. The idea was to focus on alleviating the three plagues that were identified as barriers to residents’ well being including helplessness, loneliness and boredom.
The auditors indicated the Home will not have another audit for four years - the maximum length of time an aged care facility can go without one.
‘‘It’s not something they give out very often,’’ Tuckey said.