Rest home at the top of the class

South Waikato News - - NEWS - By PETRICE TAR­RANT

Gain­ing 100 per cent on an au­dit is no easy feat and Rangiura Home has just scored top marks for the third time in 11 years.

Pu­taruru’s big­gest em­ployer has once again at­tained 100 per cent in its Cer­ti­fi­ca­tion au­dit, which was com­ple­mented late last week with a full pass rate in its Re­tire­ment Vil­lage au­dits.

Chief Ex­ec­u­tive Juli­ette Tuckey said now more than ever, 100 per cent is a re­mark­able achieve­ment.

‘‘ You don’t ex­pect full com­pli­ance be­cause it’s get­ting tougher and tougher... and we weren’t just meet­ing those stan­dards we were well above with 5-6 ar­eas high­lighted for con­tin­u­ous im­prove­ment .’’

She said ev­ery year you have to keep im­prov­ing in terms of ser­vice de­liv­ery. She puts the Home’s suc­cess down to the hard-work­ing staff and the com­mu­nity support.

‘‘The peo­ple here work so hard for so lit­tle. It’s not an easy job and they just give their hearts and souls.’’

Ar­eas that were au­dited in­cluded cus­tomer rights, man­age­ment, qual­ity and risk, health and safety, ed­u­ca­tion, GP ser­vices, care plan­ning as­sess­ments and reviews, med­i­ca­tion com­pe­ten­cies, recre­ational ac­tiv­i­ties and in­fec­tion con­trol.

Tuckey said the rest home it­self had ex­panded since its last au­dit with the fur­ther de­vel­op­ment of de­men­tia and hos­pi­tal/pal­lia­tive care ser­vices, so to at­tain top marks again was out­stand­ing.

‘‘It’s huge. The amount of work we have to do here for com­pli­ance is sig­nif­i­cant - a lot of peo­ple don’t re­alise...Get­ting 100 per cent is one thing but to get the feed­back that all staff at all lev­els were amaz­ing, that says some­thing. Where you’ve got ev­ery­one in your or­gan­i­sa­tion singing the same song, that doesn’t hap­pen of­ten.’’

She said their strong Eden fo­cus was recog­nised too.

In 2009 Rangiura be­came a regis­tered Eden Al­ter­na­tive Home. The idea was to fo­cus on al­le­vi­at­ing the three plagues that were iden­ti­fied as bar­ri­ers to res­i­dents’ well be­ing in­clud­ing help­less­ness, lone­li­ness and bore­dom.

The au­di­tors in­di­cated the Home will not have another au­dit for four years - the max­i­mum length of time an aged care fa­cil­ity can go with­out one.

‘‘It’s not some­thing they give out very of­ten,’’ Tuckey said.

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