Ohakune BNZ say hours re­duced from this week

Taupo Times - - MOTORING - FRANCES FER­GU­SON

Staff at the BNZ in Ohakune are in dis­cus­sions about their jobs as the branch pre­pares to re­duce its open­ing hours.

The per­ma­nent change will start on Mon­day, May 22 open­ing five days a week from 10am to 2.30pm.

Cur­rently four staff are em­ployed at the branch.

Re­tail re­gional man­ager Kim Wat­son said a de­cline in de­mand for in­store trans­ac­tional and ad­vi­sory ser­vices in Ohakune is the rea­son why hours have been re­duced.

‘‘We are con­stantly re­view­ing the lo­ca­tions of our store net­work and their open­ing hours to make sure we are fo­cus­ing in­vest­ment in the ar­eas we can best serve the chang­ing needs of our cus­tomers,.’’

‘‘Every day we are grap­pling with the fact that the bank­ing world is chang­ing rapidly.’’

Wat­son said the re­al­ity of bank­ing today is that 89 per cent of trans­ac­tions are made us­ing digital chan­nels and Ohakune re­flects this fact.

‘‘Our team in Ohakune are con­sid­er­ing the change in hours and dis­cussing their new role.’’

As well as us­ing the BNZ ATM in Ohakune, cus­tomers can ac­cess BNZ in­ter­net, mobile and phone bank­ing ser­vices and spe­cial­ist sup­port is avail­able via our con­tact cen­tre 24/7.

Phone bank­ing is avail­able Mon­day to Sun­day 6.30am to 11pm.

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