Most don’t want char­i­ties to phone

Te Awamutu Courier - - News -

Seven out of 10 con­sumers have been on the re­ceiv­ing end of un­wanted phone calls from com­pa­nies selling ev­ery­thing from pay TV to vac­uum clean­ers in the past year, a Con­sumer NZ sur­vey has found.

An un­lucky 30 per cent are get­ting nui­sance calls at least once ev­ery fort­night.

Con­sumer NZ chief ex­ec­u­tive Sue Chetwin said peo­ple are fed up with an­swer­ing the phone to sales reps push­ing prod­ucts.

“Not sur­pris­ingly, most peo­ple who get these calls aren’t happy about it,” she said.

“Four out of five said they dis­liked re­ceiv­ing these calls and wanted them to stop.”

The sur­vey also found 59 per cent of con­sumers had been phoned by a char­ity ask­ing for a do­na­tion in the past year.

Sue said the ma­jor­ity want char­i­ties to stop phon­ing.

How­ever, con­sumers’ op­tions for stop­ping calls are lim­ited.

“While there are the in­dus­try-run ‘Do Not Call’ and ‘Do Not Mail’ reg­is­ters, our find­ings show these schemes are fall­ing well short of the mark,” she said.

The schemes are vol­un­tary and only some com­pa­nies use them so there’s noth­ing stop­ping oth­ers from hound­ing you. They also won’t stop scam­mers.

In Aus­tralia, the gov­ern­ment set up an of­fi­cial Do Not Call regis­ter.

It’s il­le­gal for any com­pany to call a num­ber listed on this roll. In May 2018, a dou­bleglaz­ing com­pany was fined $25,200 for call­ing num­bers on the regis­ter.

Con­sumer NZ wants a sim­i­lar regis­ter in New Zealand.

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