Call cen­tre comes home

The Bay Chronicle - - FRONT PAGE - STAFF RE­PORTER

The Fair­fax clas­si­fied advertising call cen­tre has moved back to New Zealand shores mak­ing life eas­ier for lo­cal ad­ver­tis­ers.

Fair­fax’s new in­bound call cen­tre, lo­cated in Palmer­ston North, was of­fi­cially up and run­ning on Septem­ber 4.

The new Kiwi call-cen­tre is on 0800 767 111 for all clas­si­fied ads in­clud­ing pub­lic no­tices, sit­u­a­tions va­cant, wanted to buy, rentals and trades and ser­vices.

It means cus­tomers call­ing about clas­si­fied ads or pub­lic no­tices will no longer be con­nected to Manila in the Philip­pines.

The new call cen­tre will em­ploy two team lead­ers and 18 sales ad­vis­ers.

Head of CRM and cus­tomer data An­drew Has­san said the com­pany had re­ceived ‘‘quite a lot of feed­back around dif­fi­culty un­der­stand­ing what they [cus­tomers] needed’’.

Calls were tak­ing longer, which was of­ten frus­trat­ing for them, he said.

‘‘We’ve re­sponded to that. Cus­tomers will ap­pre­ci­ate that it’ll make their lives eas­ier. They’re show­ing loy­alty to our pub­li­ca­tions and we need to re­spond to their needs.’’

Fair­fax pub­lishes com­mu­nity news­pa­pers such as

Stuff web­site. and as well as the

Fair­fax con­tact cen­tre di­rec­tor Chris­tian Smith, right.

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