Cof­fee on the Ter­race ticks all the boxes

The Tribune (NZ) - - SAVOUR -

When Nick Sykes wanted to pur­chase a vi­able cafe in Palmer­ston North, he saw the ideal busi­ness on Trade Me.

Orig­i­nally from Manawatu, Nick had been in­volved in food prepa­ra­tion and de­liv­ery for many years. He wanted to pur­chase a cafe, but it had to meet some im­por­tant cri­te­ria.

He then saw Cof­fee on the Ter­race ad­ver­tised and it ticked all his boxes. The cafe was spa­cious, the Ter­race End lo­ca­tion was great and there was free park­ing out­side.

As a re­sult Nick bought the busi­ness nearly two years ago and moved back from Christchurch to man­age it. He gave it a facelift, up­graded the plant, servery and cus­tomer area and placed huge im­por­tance on hos­pi­tal­ity.

Nick knew he had reg­u­lar cus­tomers who were im­por­tant to re­tain, but he wanted to ex­pand his busi­ness fur­ther and at­tract a larger clien­tele.

‘‘I’m a firm be­liever in word of mouth,’’ he said.

And so with man­ager Jodie Fa­gan and a staff of 10, he set out to make Cof­fee on the Ter­race the most de­sir­able cafe in Palmer­ston North.

‘‘It was im­por­tant to know what peo­ple want and so we pre­pared a va­ri­ety of food that was fresh, tasty and at a com­pet­i­tive price,’’ he says. ‘‘We pride our­selves on pre­par­ing 99.9 per cent of our food on site and of­fer a range of treats from break­fasts and lunches to food in the cab­i­net.’’

‘‘We also out-cater morn­ing teas and lunches to busi­ness groups.’’

Nick now knows that he has a sat­is­fied group of cus­tomers. Many are peo­ple who en­joy shop­ping in Ter­race End and don’t like the has­sle of the city, oth­ers are peo­ple who work in and around the area, some are ca­su­als while there’s a fur­ther group of re­tired peo­ple who en­joy the re­laxed am­bi­ence of Cof­fee on the Ter­race.

There are also those who or­der a cof­fee or tea while they catch up with the world on cell­phone or in­ter­net with the free wi-fi avail­able to cus­tomers.

Nick lists the cafe’s fea­tures as the at­mos­phere, his very tal­ented staff, the ser­vice they pro­vide and the food and re­fresh­ments but he also points to the con­fig­u­ra­tion of the premises.

‘‘Our cafe is a place where you can have a meal in pri­vacy or meet with friends. We also have ta­bles out­side which are very pop­u­lar in warmer weather.

‘‘We’re ful­fill­ing a need for peo­ple and that’s what is im­por­tant. There’s never a dull mo­ment, you’re never bored and that’s what I like.’’

As a re­sult Nick has no­ticed an in­crease in pa­tron­age and turnover dur­ing this year. While he ac­knowl­edges some busi­nesses are strug­gling, he’s pleased his in­vest­ment is work­ing well and sat­is­fy­ing the tastes of his Ter­race End cus­tomers.

Cof­fee on the Ter­race man­ager Jodie Fa­gan with owner Nick Sykes.

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