Local ISP tops survey
Local company Inspire.net has topped Consumer’s customer satisfaction ratings in a national survey of 12 internet service providers.
8600 Consumer members responded to the survey. Among the key performance measures were value for money and ease of contacting. Those who felt their ISPs were easy to contact were more likely to be satisfied customers.
Inspire.net’s James Watt says the company has consistently rated above 95 per cent for customer service in the annual survey.
‘‘When you ring us, we answer the phone. You don’t have to listen to a recorded voice telling you how much they value you as a customer. A bad day is when our call queue peaks at two minutes.’’
Inspire.net which is also a Consumer Trusted business, is listed as the country’s ninth biggest provider with just 0.49 per cent of the market.
However, it outperformed other smaller providers Actrix and Now New Zealand, and completely hosed large telcos Spark and Vodafone.
Inspire.net customers are soon to be offered the option of a flat rate.
‘‘We’re now big enough so a flat rate is viable for us to offer.’’
The company specialises in offering rural wireless connections.