Lo­cal ISP tops sur­vey

The Tribune (NZ) - - INSIGHT -

Lo­cal com­pany In­spire.net has topped Con­sumer’s cus­tomer sat­is­fac­tion rat­ings in a na­tional sur­vey of 12 in­ter­net ser­vice providers.

8600 Con­sumer mem­bers re­sponded to the sur­vey. Among the key per­for­mance mea­sures were value for money and ease of con­tact­ing. Those who felt their ISPs were easy to con­tact were more likely to be sat­is­fied cus­tomers.

In­spire.net’s James Watt says the com­pany has con­sis­tently rated above 95 per cent for cus­tomer ser­vice in the an­nual sur­vey.

‘‘When you ring us, we an­swer the phone. You don’t have to lis­ten to a recorded voice telling you how much they value you as a cus­tomer. A bad day is when our call queue peaks at two min­utes.’’

In­spire.net which is also a Con­sumer Trusted busi­ness, is listed as the coun­try’s ninth big­gest provider with just 0.49 per cent of the mar­ket.

How­ever, it out­per­formed other smaller providers Ac­trix and Now New Zealand, and com­pletely hosed large tel­cos Spark and Voda­fone.

In­spire.net cus­tomers are soon to be of­fered the op­tion of a flat rate.

‘‘We’re now big enough so a flat rate is vi­able for us to of­fer.’’

The com­pany spe­cialises in of­fer­ing ru­ral wire­less con­nec­tions.

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