In­spire.Net wins cus­tomer award

The Tribune (NZ) - - NEWS -

Lo­cal ISP In­spire.Net has won a Con­sumer NZ Peo­ple’s Choice award. A few weeks ago, the com­pany topped Con­sumer’s ISP cus­tomer sat­is­fac­tion rat­ings. Now it has achieved the supreme recog­ni­tion for cus­tomer ser­vice, scor­ing above av­er­age in all the key mea­sure­ments, with an over­all sat­is­fac­tion score of 98 per cent.

In­spire.Net also achieved the high­est score (99 per cent) for cus­tomer sup­port – as against an av­er­age of just 50 per cent.

Man­ag­ing di­rec­tor James Watts is un­der­stand­ably rapt with the award.

‘‘As a small player, it’s of­ten a chal­lenge to be heard among the big boys; this means we have to punch above our weight and pro­vide ex­cep­tional cus­tomer ex­pe­ri­ences. Con­sumer NZ’s val­i­da­tion of this through the Peo­ple’s Choice award is some­thing we are ex­tremely proud of,’’ James says.

In­spire.Net is listed as the coun­try’s ninth big­gest provider with just 0.49 per cent of the mar­ket.

‘‘We have also held Con­sumer Trusted sta­tus for two years, which en­sures we con­stantly re­main fo­cused on our cus­tomers and their needs.’’

The Con­sumer NZ Peo­ple’s Choice en­dorse­ment was es­tab­lished in July last year. Win­ners are iden­ti­fied through de­tailed anal­y­sis of Con­sumer NZ mem­ber sur­veys with some 8600 par­tic­i­pants.

Con­sumer NZ’s Derek Bon­nar says to achieve a Peo­ple’s Choice award, a brand has to stand out in terms of cus­tomer sat­is­fac­tion, and the en­dorse­ment is an out­stand­ing ef­fort -one that res­onates with the mar­ket. Win­ning brands are able to li­cense use of Con­sumer NZ awards for mar­ket­ing and pro­mo­tions.

The Mo­bile Ser­vice Provider cat­e­gory was won by Skinny Mo­bile.

PHOTO: SUP­PLIED

Man­ag­ing di­rec­tor of Palmer­ston North based ISP In­spire.Net, James Watts. The com­pany has won a Con­sumer NZ Peo­ple’s Choice award.

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