Ranfurly Care Centre is a real home away from home
Ranfurly Residential Care Centre, Feilding, is a purpose-built aged care residential home, hospital and village.
It provides independent living with two bedroom units, care apartments within the main centre, a specialised dementia care facility and hospital level care.
General manager Virginia DyallKalidas is enthusiastic about the exciting programmes and the ongoing updates within the care centre.
‘‘It is coming up 12 months since I took over this role and it has been a busy time. I work with a wonderful group of staff at all levels. Working to a planned structure, the staff willingly embrace ongoing and at times rapid changes to maintain high levels of care, particularly as we are near full capacity. Our focus has always been to ensure quality care for our residents, ‘‘ says Virginia.
‘‘Within the last seven months we have employed a further 52 staff. We are delighted to have new facility manager Sharon Mathew Smith on the team.’’
Sharon, a registered nurse, deals with anything and everything to the smooth running of the facilities on a day-to-day basis.
One of the changes made to improve the level of care at Ranfurly is having team leaders and team members working in hubs. Everyone has an important role to play and their success comes from good communication with each other, regular meetings to exchange ideas that promote the delivery of great customer service.
Virginia says this allows staff to continually learn new skills and become part of the decisionmaking process.
‘‘I like to think of our residents as customers. We are here to assist and do things for our customers when they find themselves unable to perform some daily tasks. It is an absolute privilege to do this for our customers.’’
With more than 600 meals coming out of the kitchen on a daily basis, Virginia says Ranfurly wanted to create a dining experience.
‘‘Therefore we employed a qualified chef, and their role is to look at the menus approved by our dietician and come up with innovative ideas working within the dietary requirements to create a dining experience. We have had excellent feedback from our customers, ‘‘ says Sharon.
‘‘A build-your-own burger barbecue evening was met with an enthusiastic response. Family members were invited and everyone could mix and mingle.’’
A well-attended meeting with families was an opportunity for the team leaders and managers to explain their roles and provided an excellent opportunity to exchange ideas for ongoing planning.
Two further new appointments have been made, Tineke Fennell as care manager and Hazel Mulligan as co-ordinator for the apartments.
There are plenty of activities for residents and visitors who provide entertainment and there are quiz nights, exercise classes and dancing.
‘‘Everything we do, is to provide quality care and to create an atmosphere of a home away from home.’’
The centre’s courtyard garden.
General manager Virginia DyallKalidas and facility manager Sharon Mathew Smith.