Ran­furly Care Cen­tre is a real home away from home


Ran­furly Res­i­den­tial Care Cen­tre, Feild­ing, is a pur­pose-built aged care res­i­den­tial home, hos­pi­tal and vil­lage.

It pro­vides in­de­pen­dent liv­ing with two bed­room units, care apart­ments within the main cen­tre, a spe­cialised de­men­tia care fa­cil­ity and hos­pi­tal level care.

Gen­eral man­ager Vir­ginia Dyal­lKal­i­das is en­thu­si­as­tic about the ex­cit­ing pro­grammes and the on­go­ing up­dates within the care cen­tre.

‘‘It is com­ing up 12 months since I took over this role and it has been a busy time. I work with a won­der­ful group of staff at all lev­els. Work­ing to a planned struc­ture, the staff will­ingly em­brace on­go­ing and at times rapid changes to main­tain high lev­els of care, par­tic­u­larly as we are near full ca­pac­ity. Our fo­cus has al­ways been to en­sure qual­ity care for our res­i­dents, ‘‘ says Vir­ginia.

‘‘Within the last seven months we have em­ployed a fur­ther 52 staff. We are de­lighted to have new fa­cil­ity man­ager Sharon Mathew Smith on the team.’’

Sharon, a reg­is­tered nurse, deals with any­thing and ev­ery­thing to the smooth run­ning of the fa­cil­i­ties on a day-to-day ba­sis.

One of the changes made to im­prove the level of care at Ran­furly is hav­ing team lead­ers and team mem­bers work­ing in hubs. Ev­ery­one has an im­por­tant role to play and their suc­cess comes from good com­mu­ni­ca­tion with each other, reg­u­lar meet­ings to ex­change ideas that pro­mote the de­liv­ery of great cus­tomer ser­vice.

Vir­ginia says this al­lows staff to con­tin­u­ally learn new skills and be­come part of the de­ci­sion­mak­ing process.

‘‘I like to think of our res­i­dents as cus­tomers. We are here to as­sist and do things for our cus­tomers when they find them­selves un­able to per­form some daily tasks. It is an ab­so­lute priv­i­lege to do this for our cus­tomers.’’

With more than 600 meals com­ing out of the kitchen on a daily ba­sis, Vir­ginia says Ran­furly wanted to cre­ate a din­ing ex­pe­ri­ence.

‘‘There­fore we em­ployed a qual­i­fied chef, and their role is to look at the menus ap­proved by our di­eti­cian and come up with in­no­va­tive ideas work­ing within the di­etary re­quire­ments to cre­ate a din­ing ex­pe­ri­ence. We have had ex­cel­lent feed­back from our cus­tomers, ‘‘ says Sharon.

‘‘A build-your-own burger bar­be­cue evening was met with an en­thu­si­as­tic re­sponse. Fam­ily mem­bers were in­vited and ev­ery­one could mix and min­gle.’’

A well-at­tended meet­ing with fam­i­lies was an op­por­tu­nity for the team lead­ers and man­agers to ex­plain their roles and pro­vided an ex­cel­lent op­por­tu­nity to ex­change ideas for on­go­ing plan­ning.

Two fur­ther new ap­point­ments have been made, Tineke Fen­nell as care man­ager and Hazel Mul­li­gan as co-or­di­na­tor for the apart­ments.

There are plenty of ac­tiv­i­ties for res­i­dents and visi­tors who pro­vide en­ter­tain­ment and there are quiz nights, ex­er­cise classes and danc­ing.

‘‘Ev­ery­thing we do, is to pro­vide qual­ity care and to cre­ate an at­mos­phere of a home away from home.’’

The cen­tre’s court­yard gar­den.

Gen­eral man­ager Vir­ginia Dyal­lKal­i­das and fa­cil­ity man­ager Sharon Mathew Smith.

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