Ways to im­prove ac­ces­si­bil­ity to at­tract more business

Travel Digest - - NEWS -

En­sure web­sites and mar­ket­ing ma­te­rial have large fonts with good con­trast so that older peo­ple and peo­ple with a vi­sion im­pair­ments can ac­cess them.

Have visual cues for peo­ple who are deaf or hear­ing im­paired.

Use sim­ple lan­guage in all com­mu­ni­ca­tions so that it is ac­ces­si­ble to all peo­ple, in­clud­ing those with in­tel­lec­tual im­pair­ments or English is a sec­ond lan­guage.

En­sure there is space for a wheel­chair or pram to en­ter and get around the business.

Fo­cus on good cus­tomer ser­vice – be­ing will­ing to ac­com­mo­date all peo­ple, what­ever their ac­cess needs.

Be Ac­ces­si­ble of­fers a two- hour work­shop for busi­nesses, called Be Con­fi­dent, fo­cus­ing on in­ter­act­ing with peo­ple with ac­cess needs and pro­vid­ing a qual­ity ser­vice for all peo­ple.

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