BNZ to help those hit by out­age

Waihi Leader - - News -

The Bank of New Zealand wants to sup­port cus­tomers af­fected by Satur­day’s bank out­age but no com­pen­sa­tion has been of­fered yet.

A power out­age across the Tas­man has been re­vealed as the source of a ma­jorBNZ failure last week­end.

BNZ cus­tomers found they couldn’t use ATMs, Eft­pos, internet bank­ing or phys­i­cal bank branches for sev­eral hours.

This was caused by an out­age at one of the Mel­bourne sys­tems ar­eas for the Na­tional Aus­tralia Bank — BNZ’s par­ent com­pany — and caused a se­ries of fail­ures on both sides of the Tas­man.

Paul Carter, chief cus­tomer of­fi­cer con­sumer and wealth, BNZ apol­o­gised for the dis­rup­tion it caused to clients.

“A power failure was the cause of the prob­lem and we are very sorry for the in­con­ve­nience it caused to peo­ple en­joy­ing their Satur­day.

“Our im­me­di­ate pri­or­ity has been to get the sys­tem back up and run­ning and I’m pleased to say it was back to nor­mal Satur­day af­ter­noon.”

He says BNZ banks are also work­ing through how best to sup­port af­fected cus­tomers.

“This will in­clude work­ing with cus­tomers who ex­pe­ri­enced di­rect fi­nan­cial loss due to the out­age to en­sure they are not un­fairly im­pacted.

“The out­age was our mis­take and we’ll be work­ing to make things right.”

The Na­tional Aus­tralia Bank is promis­ing to com­pen­sate cus­tomers who suf­fered fi­nan­cial losses be­cause of the out­age but, at the time of print­ing, BNZ had not made any de­ci­sion on com­pen­sa­tion.

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