BNZ to help those hit by outage
The Bank of New Zealand wants to support customers affected by Saturday’s bank outage but no compensation has been offered yet.
A power outage across the Tasman has been revealed as the source of a majorBNZ failure last weekend.
BNZ customers found they couldn’t use ATMs, Eftpos, internet banking or physical bank branches for several hours.
This was caused by an outage at one of the Melbourne systems areas for the National Australia Bank — BNZ’s parent company — and caused a series of failures on both sides of the Tasman.
Paul Carter, chief customer officer consumer and wealth, BNZ apologised for the disruption it caused to clients.
“A power failure was the cause of the problem and we are very sorry for the inconvenience it caused to people enjoying their Saturday.
“Our immediate priority has been to get the system back up and running and I’m pleased to say it was back to normal Saturday afternoon.”
He says BNZ banks are also working through how best to support affected customers.
“This will include working with customers who experienced direct financial loss due to the outage to ensure they are not unfairly impacted.
“The outage was our mistake and we’ll be working to make things right.”
The National Australia Bank is promising to compensate customers who suffered financial losses because of the outage but, at the time of printing, BNZ had not made any decision on compensation.