Woman caught out by cheap phone fix
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Uncertified mobile phone repairers are causing problems for people who do not realise that currently the industry has little regulation around it.
Certified repairers are vetted and tested by mobile companies but at present there is no legal requirement that phone repair businesses are certified.
Wellington woman Mirandah Archibald was caught out after taking her phone to a repairer to have the screen fixed.
She initially contacted the company she purchased it from and was told it would cost about $640 to repair it.
Not wanting to pay almost half of the phone’s value to fix it she decided to try a third party phone repairer.
The repairer said the phone could be fixed for $300.
‘‘When I went to pick it up the guy told me there had been a screw missing from the phone.’’
She told him the phone was almost new and he then changed the subject and said the phone was in good working order.
‘‘I looked at it and the screen was lifting slightly. He said that was because I had dropped it.’’
Archibald decided to take the man’s word that he had repaired the phone adequately.
Three weeks later the touch screen stopped working.
‘‘I went back to the repairer and he fixed it for free.
‘‘A few weeks after that the screen started to dull out and go fuzzy, the earpiece wouldn’t work, the left bottom speaker stopped working and the front camera.’’
In the end Archibald found a certified repairer who looked at the phone and told her several important parts were missing.
Michael Rudolph works for Fonefix, an Auckland company that offers certified repairs of most leading brands of mobile phone.
Rudolph said they were regularly asked to fix phones which had poor quality repair jobs undertaken by non-certified repairers, and which voided phone warranties.