Woman caught out by cheap phone fix


If you want to see a se­lec­tion of what's go­ing on through­out other com­mu­ni­ties in New Zealand you can also visit no­tices.co.nz to see some public con­tent from other neigh­bour­hoods.

Un­cer­ti­fied mo­bile phone re­pair­ers are caus­ing prob­lems for peo­ple who do not re­alise that cur­rently the in­dus­try has lit­tle reg­u­la­tion around it.

Cer­ti­fied re­pair­ers are vet­ted and tested by mo­bile com­pa­nies but at present there is no le­gal re­quire­ment that phone re­pair busi­nesses are cer­ti­fied.

Wellington woman Mi­ran­dah Archibald was caught out after tak­ing her phone to a re­pairer to have the screen fixed.

She ini­tially con­tacted the com­pany she pur­chased it from and was told it would cost about $640 to re­pair it.

Not want­ing to pay al­most half of the phone’s value to fix it she de­cided to try a third party phone re­pairer.

The re­pairer said the phone could be fixed for $300.

‘‘When I went to pick it up the guy told me there had been a screw miss­ing from the phone.’’

She told him the phone was al­most new and he then changed the sub­ject and said the phone was in good work­ing or­der.

‘‘I looked at it and the screen was lift­ing slightly. He said that was be­cause I had dropped it.’’

Archibald de­cided to take the man’s word that he had re­paired the phone ad­e­quately.

Three weeks later the touch screen stopped work­ing.

‘‘I went back to the re­pairer and he fixed it for free.

‘‘A few weeks after that the screen started to dull out and go fuzzy, the ear­piece wouldn’t work, the left bot­tom speaker stopped work­ing and the front cam­era.’’

In the end Archibald found a cer­ti­fied re­pairer who looked at the phone and told her sev­eral im­por­tant parts were miss­ing.

Michael Ru­dolph works for Fone­fix, an Auck­land com­pany that of­fers cer­ti­fied re­pairs of most lead­ing brands of mo­bile phone.

Ru­dolph said they were reg­u­larly asked to fix phones which had poor qual­ity re­pair jobs un­der­taken by non-cer­ti­fied re­pair­ers, and which voided phone war­ranties.

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