Poor ser­vice: NATCOMS in­sists N647m fine paid by tel­cos be­longs to sub­scribers

Daily Trust - - IT WORLD - By Zakariyya Adaramola

The Na­tional As­so­ci­a­tion of Telecom­mu­ni­ca­tions Sub­scribers of Nigeria (NATCOMS) yes­ter­day in­sisted that the N647mil­lion fine paid by the three tele­coms oper­a­tors be­longs to all phone users in the coun­try, not the govern­ment.

NATCOMS pres­i­dent De­olu Ogun­banjo told Daily Trust that the Nige­rian Com­mu­ni­ca­tions Com­mis­sion (NCC) has no right to col­lect the fine since the sub­scribers were the ones that bore the brunt of poor ser­vices ren­dered by the oper­a­tors be­cause of which they (oper­a­tors) were fined.

Ogun­banjo said though the suit seek­ing to stop NCC from col­lect­ing the fine filed by his as­so­ci­a­tion would be heard at Federal High Court La­gos to­day, NATCOMS is em­bark­ing on vig­or­ous en­light­en­ment cam­paign to make sub­scribers de­mand for their right to col­lect the fine in­stead of NCC.

But NCC’s Di­rec­tor of Pub­lic Af­fairs Tony Ojobo said in Abuja that mak­ing tel­cos to cough out “huge sum of money as fine to be paid to govern­ment is the only way the oper­a­tors could feel the im­pact of such fine.”

He said “if we told them (oper­a­tors) to share N647m to sub­scribers they would do that quickly by giv­ing each sub­scriber an air­time of say about N15; and this would not make them sit up to of­fer good ser­vices.”

MTN, Glo and Air­tel were fined in Fe­bru­ary for poor ser­vices they pro­vided be­tween July 2013 and Jan­uary 2014.

De­tails of the fine showed that MTN and Air­tel were or­dered to pay N185m each, while Globa­com paid N277, 500.

NCC said Air­tel failed on Call Setup Rate (CSSR) while MTN and Glo failed on CSSR and Drop Call Rate (DCR).

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