Fear of jobs loss grip work­ers in tele­coms sec­tor

Daily Trust - - IT WORLD - Omobola John­son

no longer be re­tained within the or­gan­i­sa­tion.

Though, the com­pany claimed to have main­tained its 55 mil­lion sub­scribers base but feel­ers in the last quar­ter have in­di­cated that MTN has con­tin­ued to lose cus­tomers as well as rev­enue due to de­te­ri­o­rat­ing ser­vice qual­ity.

Scores of tele­coms sub­scribers who spoke to Daily Trust ex­pressed dis­sat­is­fac­tion over the poor ser­vice de­liv­er­ies by the oper­a­tors with par­tic­u­lar ref­er­ence to MTN.

One of the sub­scribers, Mr. Patrick Ofoye, said he had to drop his MTN SIM card to an­other one when the ser­vices were longer sat­is­fac­tory to me.

He said, “You will load credit but you can­not call or re­ceive calls con­ve­niently, you try to make call, it will be read­ing but no con­ver­sa­tion and the op­er­a­tor will charge for ser­vice one did not en­joy. Hon­estly, it was frus­trat­ing.”

An­other sub­scriber, Mrs. Bim­bola Bad­mus, said when the sit­u­a­tion be­came un­bear­able to her on the Black­berry sub­scrip­tion; she had to re­moved her MTN SIM and put Eti­salat in the Black­Berry.

Also, Mr. Kazeem Omoniyi, said all the net­works are bad, “I can tell you cat­e­gor­i­cally which net­work is good or the worse be­cause I use all the net­works with my four SIM Tecno phone but most times its MTN that is worst fol­lowed by AIr­tel, Glo and Eti­salat. Usu­ally, any­time its rains then ex­pect worse ex­pe­ri­ence from Eti­salat, he said.”

The Gen­eral Man­ager, Cor­po­rate Af­fairs MTN Nigeria, Fun­mi­layo Ona­jide, de­nied that MTN has not laid off any staff say­ing “Suf­fice to say that MTN have not laid off any en­gi­neers. We have en­tered into a man­aged ser­vice con­tract with Huawei and Eric­s­son to man­age parts of our net­work in­fra­struc­ture.”

She ex­plained that MTN staff who worked in those ar­eas are now staff of Eric­s­son and Huawei where they en­joy the same enu­mer­a­tion and ben­e­fits com­pen­sa­tion pack­ages.

Ona­jide added, “All rel­e­vant staff also got very at­trac­tive sev­er­ance pack­ages from MTN and juicy sign on bonuses from their new em­ploy­ers. Please note that their new em­ploy­ers are huge en­gi­neer­ing com­pa­nies with global spread, there­fore these en­gi­neers are ex­pected to en­joy great ca­reer op­por­tu­ni­ties go­ing for­ward. Rel­e­vant Staff are very pleased about this de­vel­op­ment and the vast op­por­tu­ni­ties that have been pre­sented to them.”

She noted fur­ther that man­aged ser­vices are the trend in the ICT/ telco en­vi­ron­ment glob­ally and it is rec­og­nized as a panacea to cur­rent qual­ity of ser­vice chal­lenges de­scrib­ing it as is a win-win and a pos­i­tive de­vel­op­ment for all par­ties.

Ona­jide who agreed that there is qual­ity of ser­vice is­sues in some ar­eas said there is no ev­i­dence that sub­scribers are mov­ing away from the MTN net­work adding that “MTNs mar­ket share re­main in­tact with over 55mil­lion sub­scribers and grow­ing.”

She said the qual­ity ser­vice chal­lenge is an in­dus­try is­sue and not pe­cu­liar to any op­er­a­tor ar­gu­ing that there is no ver­i­fi­able ev­i­dence of a gen­eral de­cline in ser­vice qual­ity across the coun­try.

Ona­jide said, “There is qual­ity of ser­vices chal­lenges in spe­cific ar­eas from time to time for nu­mer­ous en­vi­ron­men­tal is­sues or net­work fail­ure. How­ever there is no ver­i­fi­able ev­i­dence of a gen­eral de­cline in ser­vice qual­ity across the coun­try. Please note the qual­ity of ser­vice chal­lenges are an in­dus­try chal­lenge and it is not con­fined to any par­tic­u­lar net­work. We all op­er­ate in the same en­vi­ron­ment and en­counter the same is­sues that im­pact con­sis­tently good ser­vice.”

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