BUSI­NESS CPC probes Arik Air over pas­sen­gers mal­treat­ment NCAA re­cer­ti­fies Over­land Air­ways

Daily Trust - - BUSI­NESS - By Sun­day Michael Ogwu From Chris Agabi, La­gos

The Con­sumer Pro­tec­tion Coun­cil (CPC) has opened an in­ves­ti­ga­tion into an al­leged case of ill treat­ment of pas­sen­gers by Arik Air­line in its New York-bound flight WT3107, last week.

The air­line was re­ported to have kept the pas­sen­gers in­side the plane for about one and half hours un­der suf­fo­cat­ing con­di­tion due to the break­down of its air-con­di­tioner.

The re­port pointed out that the ex­treme dis­com­fort led to some pas­sen­gers tak­ing off their cloth­ing due to the un­bear­able heat and that their re­quest to dis­em­bark while the prob­lem lasted was not hon­oured.

The CPC has taken up the com­plaints of the af­fected pas­sen­gers as it de­manded a full brief of the in­ci­dent from the air­line to en­able it take an in­formed de­ci­sion on the case.

The Coun­cil, in its let­ter dated April 10, 2014, di­rected the air­line “to pro­vide a full re­port of the al­leged in­ci­dent on or be­fore Thurs­day 17th April 2014” since it would not want to “draw con­clu­sions from me­dia re­ports”.

Mean­while, the Di­rec­tor Gen­eral of the Coun­cil, Mrs. Dupe Atoki, has as­sured pas­sen­gers of the af­fected flight that the agency’s in­ter­ven­tion will en­sure ad­e­quate re­dress for the al­leged con­sumer abuse.

She ex­pressed the com­mit­ment of her ad­min­is­tra­tion to the ad­e­quate pro­tec­tion of Nige­rian con­sumers of all prod­ucts and ser­vices, stress­ing that providers of goods and ser­vices in the coun­try must ex­hibit best eth­i­cal prac­tices in all their in­ter­ac­tions with con­sumers. The Nige­rian Civil Avi­a­tion Author­ity (NCAA) has re-cer­ti­fied Over­land Air­ways as part of the on­go­ing re­cer­ti­fi­ca­tion of all the na­tion’s air­lines.

NCAA said it has re-is­sued a new Air Op­er­a­tors Cer­tifi­cate (AOC) to the air­line.

In an event that took place at the NCAA Head­quar­ters An­nex, the act­ing Di­rec­tor Gen­eral, Engr. Bene­dict Adey­ileka, who pre­sented the cer­tifi­cate said the NCAA will con­tinue to sup­port and help the air­lines grow in their op­er­a­tions.

Adey­ileka com­mended the tenac­ity of Over­land Air­ways dur­ing the ex­er­cise, say­ing: “Our doors are open, as the reg­u­la­tory author­ity we are here to lis­ten to you and pro­vide you with solutions when you in­volve us in your chal­lenges.

“How­ever, we have zero tol­er­ance to non com­pli­ance to our reg­u­la­tions. We can­not com­pro­mise safety and se­cu­rity. Our pro­cesses have been mod­i­fied. If you have any mis­giv­ing con­cern­ing our reg­u­la­tions, you are free to in­ter­act with us.

Some por­tions of the Reg­u­la­tion can be re­viewed and amended but it has to pass through a process. It has to be suit­able for the air­lines’ growth propen­sity but it must not jeop­ar­dize safety.”

Re­spond­ing, Capt. Ed­ward Boyo said the AOC is the ba­sis of the air­lines’ ex­is­tence.

He said: “We want to thank the Di­rec­tor Gen­eral and his team, we are proud to say we en­joy work­ing with them. It was a tough road to tra­verse due to the pro­fes­sion­al­ism of the cer­ti­fi­ca­tion team.

Globa­com’s Head of Cor­po­rate Sales, Kamaldeen Shoni­bare with the Brand of the Year Award won by the com­pany at the Cham­pion Awards held on Fri­day night at In­ter­con­ti­nen­tal Ho­tel, Vic­to­ria Is­land, La­gos. He is flanked by Globa­com’s Head of Tech­ni­cal, San­jib Roy (2nd left); Head of Mo­bile Money, Esaie Diei (1st right); Head of Gloworld, Brenda Akhigbe (2nd right); and Omobo­laji Atanda of Tech­ni­cal De­part­ment.

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