BUSINESS CPC probes Arik Air over passengers maltreatment NCAA recertifies Overland Airways
The Consumer Protection Council (CPC) has opened an investigation into an alleged case of ill treatment of passengers by Arik Airline in its New York-bound flight WT3107, last week.
The airline was reported to have kept the passengers inside the plane for about one and half hours under suffocating condition due to the breakdown of its air-conditioner.
The report pointed out that the extreme discomfort led to some passengers taking off their clothing due to the unbearable heat and that their request to disembark while the problem lasted was not honoured.
The CPC has taken up the complaints of the affected passengers as it demanded a full brief of the incident from the airline to enable it take an informed decision on the case.
The Council, in its letter dated April 10, 2014, directed the airline “to provide a full report of the alleged incident on or before Thursday 17th April 2014” since it would not want to “draw conclusions from media reports”.
Meanwhile, the Director General of the Council, Mrs. Dupe Atoki, has assured passengers of the affected flight that the agency’s intervention will ensure adequate redress for the alleged consumer abuse.
She expressed the commitment of her administration to the adequate protection of Nigerian consumers of all products and services, stressing that providers of goods and services in the country must exhibit best ethical practices in all their interactions with consumers. The Nigerian Civil Aviation Authority (NCAA) has re-certified Overland Airways as part of the ongoing recertification of all the nation’s airlines.
NCAA said it has re-issued a new Air Operators Certificate (AOC) to the airline.
In an event that took place at the NCAA Headquarters Annex, the acting Director General, Engr. Benedict Adeyileka, who presented the certificate said the NCAA will continue to support and help the airlines grow in their operations.
Adeyileka commended the tenacity of Overland Airways during the exercise, saying: “Our doors are open, as the regulatory authority we are here to listen to you and provide you with solutions when you involve us in your challenges.
“However, we have zero tolerance to non compliance to our regulations. We cannot compromise safety and security. Our processes have been modified. If you have any misgiving concerning our regulations, you are free to interact with us.
Some portions of the Regulation can be reviewed and amended but it has to pass through a process. It has to be suitable for the airlines’ growth propensity but it must not jeopardize safety.”
Responding, Capt. Edward Boyo said the AOC is the basis of the airlines’ existence.
He said: “We want to thank the Director General and his team, we are proud to say we enjoy working with them. It was a tough road to traverse due to the professionalism of the certification team.
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