Air­tel un­veils exclusive club for elite cus­tomers

Daily Trust - - ITWORLD - Nahimah Ajikanle Nu­rudeen, La­gos

Air­tel Nigeria has taken a ma­jor step to re­de­fine cus­tomer ex­pe­ri­ence for high net-worth cus­tomers as it launched the Air­tel Pre­mier Club, a spe­cial V-VIP pro­gramme specif­i­cally de­signed to of­fer ex­cep­tional and per­son­alised ser­vices.

Speak­ing at the of­fi­cial launch of the Club, the Chief Ex­ec­u­tive Of­fi­cer & Man­ag­ing Di­rec­tor of Air­tel Nigeria, Se­gun Ogun­sanya, de­scribed the Air­tel Pre­mier Club as a plat­form spe­cially cre­ated to of­fer ex­cep­tional and per­son­al­ized ser­vice to High Net­worth Cus­tomers and distin­guished per­son­al­i­ties.

He said, “The man­date which you have given us is very clear: To ex­ceed your ex­pec­ta­tions. We will. Many will won­der why we have al­ways won the award for op­er­a­tor with best cus­tomer ser­vice in all ma­jor tele­coms awards in the coun­try, since the in­cep­tion of GSM. To­day, we are com­mit­ting to tak­ing the art of cus­tomer ser­vice, ser­vice ex­cel­lence and cus­tomer ex­pe­ri­ence to a new height.”

Ac­cord­ing to the CEO, cus­tomers who en­roll on the Air­tel Pre­mier plat­form will en­joy sev­eral ben­e­fits in­clud­ing ded­i­cated helpline, exclusive emails and web­site, ded­i­cated Re­la­tion­ship Man­ager, en­roll­ment into Air­tel Re­wards Pro­gramme, exclusive ac­cess to des­ig­nated ser­vice points at Air­tel show­rooms and ac­cess to over 600 pre­mium lounges across the world, among other ben­e­fits. Com­puter Ware­house Group Plc (CWG) has said its fo­cus in the fu­ture is to con­tinue grow­ing the brand through ini­tia­tives di­rected to­wards em­pow­er­ing the African en­tre­pre­neur.

The com­pany’s Group CEO, Austin Okere made the re­marks while re­act­ing to the re­lease of its au­dited fi­nan­cial re­sults for the year ended De­cem­ber 31, 2013 to the Nige­rian Stock Ex­change.

Ac­cord­ing to him, the re­sults which showed a strong and pos­i­tive per­for­mance across all fi­nan­cial in­dices also af­firm the com­pany’s po­si­tion as the fore­most Pan African ICT ser­vices provider. He dis­closed that the com­pany’s rev­enues grew by 10% to N20.7bn (2012: N18.7bn) while Profit Af­ter Tax in­creased by a whop­ping 81% to N618m (2012: N339m) show­ing strong ef­fi­ciency of op­er­a­tions.

Okere ex­plained that the re­sult re­vealed a Re­turn on Eq­uity of 13% in 2013, as against 11% in 2012 and Re­turns on Cap­i­tal Em­ployed (ROCE) of 13% against 7% in 2012.

The group CEO in­formed fur­ther that the Com­pany’s As­set in­creased by N2bn to N13.4bn as at 2013 year end, while Share­hold­ers’ eq­uity in­creased by a re­mark­able 66% to N5.0bn in the same pe­riod.

He said, “The Com­pany fin­ished with a strong cash po­si­tion of over N1.1bn at the year end, with a 38% in­crease in cash from oper­a­tion over 2012. Based on this im­proved per­for­mance, the di­rec­tors have rec­om­mended a 33% in­crease in div­i­dend to 8k per share (2012; 6k).”

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