Airtel unveils exclusive club for elite customers
Airtel Nigeria has taken a major step to redefine customer experience for high net-worth customers as it launched the Airtel Premier Club, a special V-VIP programme specifically designed to offer exceptional and personalised services.
Speaking at the official launch of the Club, the Chief Executive Officer & Managing Director of Airtel Nigeria, Segun Ogunsanya, described the Airtel Premier Club as a platform specially created to offer exceptional and personalized service to High Networth Customers and distinguished personalities.
He said, “The mandate which you have given us is very clear: To exceed your expectations. We will. Many will wonder why we have always won the award for operator with best customer service in all major telecoms awards in the country, since the inception of GSM. Today, we are committing to taking the art of customer service, service excellence and customer experience to a new height.”
According to the CEO, customers who enroll on the Airtel Premier platform will enjoy several benefits including dedicated helpline, exclusive emails and website, dedicated Relationship Manager, enrollment into Airtel Rewards Programme, exclusive access to designated service points at Airtel showrooms and access to over 600 premium lounges across the world, among other benefits. Computer Warehouse Group Plc (CWG) has said its focus in the future is to continue growing the brand through initiatives directed towards empowering the African entrepreneur.
The company’s Group CEO, Austin Okere made the remarks while reacting to the release of its audited financial results for the year ended December 31, 2013 to the Nigerian Stock Exchange.
According to him, the results which showed a strong and positive performance across all financial indices also affirm the company’s position as the foremost Pan African ICT services provider. He disclosed that the company’s revenues grew by 10% to N20.7bn (2012: N18.7bn) while Profit After Tax increased by a whopping 81% to N618m (2012: N339m) showing strong efficiency of operations.
Okere explained that the result revealed a Return on Equity of 13% in 2013, as against 11% in 2012 and Returns on Capital Employed (ROCE) of 13% against 7% in 2012.
The group CEO informed further that the Company’s Asset increased by N2bn to N13.4bn as at 2013 year end, while Shareholders’ equity increased by a remarkable 66% to N5.0bn in the same period.
He said, “The Company finished with a strong cash position of over N1.1bn at the year end, with a 38% increase in cash from operation over 2012. Based on this improved performance, the directors have recommended a 33% increase in dividend to 8k per share (2012; 6k).”