MultiChoice subscribers get better deal – CPC
The Consumer Protection Council (CPC) has announced MultiChoice’s compliance with certain of the commission’s recommendations for a more rewarding customer benefits, for its subscribers. According to the CPC, the initiatives prescribed by CPC and adopted so far by MultiChoice are meaningful additions to an over-all better Pay-TV customer experience in Nigeria.
Speaking at a joint press conference in Lagos recently, the Director -General of the Consumer Protection Council, Mrs. Dupe Atoki, said in line with the Council’s mandate to ensure consumers’ rights and interests are protected, it has been working with MultiChoice Nigeria to achieve improved customer service in Nigeria,adding that the commission was happy with the progress made so far.
Some of the key customer-focused initiatives recently implemented by MultiChoice include the introduction of toll free-lines for improved reach opportunity for the customers, as they make to connect with Multi-Choice call centre. Secondly, MultiChoice call centers now operate longer hours during weekends and public holidays to ensure greater service and convenience. Finally, the network now permits customers to place their accounts on hold while they are away on holiday for a maximum of 14 days (twice annually for each customer).
Speaking at the conference, John Ugbe, the Managing Director of MultiChoice Nigeria, noted that the company has been working closely with the CPC in the last one year to identify with the company’s areas of needs, for a more rewarding customer service delivery. He made a commitment towards implementing solutions that would resonate with his customers and lead to improved customer service. He said the MultiChoice was committed to delivering world class customer service, and had opened Nigeria to global quality video entertainment, as a pioneer service provider in that category. According to him, the customer remains the company’s primary focus, in all of its engagements.