Doug Kennedy

Hospitality 9ja - - Contributors -

Doug Kennedy is Pres­i­dent of the Kennedy Train­ing Net­work, Inc. a lead­ing provider of cus­tom­ized train­ing pro­grams and tele­phone mys­tery shop­ping ser­vices for the lodg­ing and hos­pi­tal­ity in­dus­try. Doug con­tin­ues to be a xture on the in­dus­try's con­fer­ence cir­cuit for ho­tel com­pa­nies, brands and as­so­ci­a­tions, as he been for over two decades. Since 1996, Doug's monthly ho­tel in­dus­try train­ing ar­ti­cles have been pub­lished world­wide, mak­ing him one of the most widely read ho­tel in­dus­try train­ing au­thors in the world. He is the au­thor of Still on the Road to Sales and Guest Ser­vice Ex­cel­lence. Visit KTN at: www.kennedy­train­ingnet­ or email him di­rectly: doug@kennedy­train­ingnet­

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