NCC to re­view con­sumer cam­paign as 10mil­lion ac­ti­vate DND code

The Guardian (Nigeria) - - BUSINESS -

AS the Nige­rian Com­mu­ni­ca­tions Com­mis­sion (NCC’S) Year of the Con­sumer cam­paign en­ters its 9th month, the Ex­ec­u­tive Vice Chair­man and Chief Ex­ec­u­tive Of­fi­cer of the com­mis­sion, Prof Umar Garba Dan­batta, has said the reg­u­la­tor would re­view the im­ple­men­ta­tion of the con­sumer ini­tia­tive project next year. The re­view would en­able it de­ter­mine the next line of ac­tion. Dan­batta also re­vealed that as a part of the suc­cesses recorded by the cam­paign, about 10 mil­lion Nige­ri­ans have al­ready ac­ti­vated the Do-not-dis­turb fa­cil­ity made avail­able by the agency.

Speak­ing at the side­line of 5th Meet­ing of the Na­tional Coun­cil of Com­mu­ni­ca­tions and In­for­ma­tion Tech­nol­ogy in Katsina, the EVC said only 500,000 tele­com sub­scribers had ac­ti­vated the NCC’S 2442 short code to stop tele­mar­ket­ing and other un­so­licited text mes­sages on their phones be­fore the com­mence­ment of the cam­paign.

“We em­barked on the cam­paign specif­i­cally with the re­gards to two im­por­tant is­sues. One is, Do-notDis­turb fa­cil­ity as we had re­ceived a lot of com­plaints that many con­sumers re­ceived un­so­licited text mes­sages and for which they are un­fairly be­ing charged. We ded­i­cated a fa­cil­ity that will stop those mes­sages from com­ing to the hand­sets of the con­sumers,” he told dig­ni­taries in­clud­ing the Min­is­ter Com­mu­ni­ca­tions, Ade­bayo Shittu, and the Katsina State Deputy Gover­nor Arch Man­nir Yakubu.

Con­tin­u­ing, Dan­batta said: “We have been sen­si­tis­ing con­sumers on how to take the ad­van­tage of this fa­cil­ity by send­ing STOP to 2442. Prior to the com­mence­ment of the cam­paign less than 500,000 Nige­ri­ans ac­ti­vated the code; as I am talk­ing to you now, close to 10 mil­lion Nige­ri­ans have ac­ti­vated it.”

He said the other com­po­nent of the cam­paign is to sen­si­tise Nige­ri­ans about the ex­is­tence of the NCC’S toll-free line (622), which con­sumers can use to lodge com­plaints with re­gards to Qual­ity of Ser­vice (QOS), and other re­lated ser­vices.

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