Infiniti Oman launches courtesy vehicle programme
Infiniti Oman, from the house of Suhail Bahwan Automobiles (SBA), has launched a unique programme titled Infiniti Courtesy Vehicle (ICV), wherein customers will be provided with a courtesy Infiniti vehicle to help them be mobile during car service.
The ICV programme has been conceived to provide customers with seamless mobility during car service and also provide a chance to experience other models of Infiniti.
A senior spokesperson at Infiniti Oman said, “Our ICV programme is all about creating convenience for customers when their vehicle is being serviced so that their mobility is not affected. The customers also get an opportunity to experience other and newer models of Infiniti as a replacement vehicle.
“With a commitment to providing quality customer service, the courtesy vehicles offered as part of the programme will be free of charge to our customers. We put our customers first and want their experience to be comfortable, confident and relaxed during car servicing.”
The aim of the ICV pro- gramme is to create convenience for service customers (seamless mobility) and provide existing customers with the opportunity to experience other/new models to promote and improve consideration for any additional re-purchase.
ICVs are dedicated units kept only for offering them as replacement vehicles to service customers. All customers/jobs are eligible for ICV except for internal, B&P and waiting customers for quick services. The Infiniti models that are a part of the Courtesy Vehicle Programme in Oman are the Infiniti Q50 2l Turbo and the Infiniti QX80 5.6l V8.
SBA is largely committed to supporting Infiniti Oman’s growth in the sultanate through major emphasis on customer satisfaction and by providing world-class after-sales services in Oman. With a national network of more than 40 showrooms, service centres and parts outlets, SBA has built upon its legacy of trust, excellent customer service and providing value for money to each of its customers.