Mais­arah Is­lamic Bank­ing Ser­vices con­ducts pro­fes­sional train­ing pro­gramme

Muscat Daily - - PRESS RELEASES -

As a strate­gic ap­proach to boost cus­tomer ex­pe­ri­ence by de­vel­op­ing em­ploy­ees skills, Mais­arah Is­lamic Bank­ing Ser­vices or­gan­ised a pop­u­lar pro­fes­sional sales train­ing pro­gramme the ‘Carew In­ter­na­tional’s Di­men­sions of Pro­fes­sional Sell­ing (DPS)’ for the ben­e­fit of its staff.

Over 20 em­ploy­ees from Mais­arah Is­lamic Bank­ing Ser­vices cor­po­rate and head of­fice par­tic­i­pated in the DPS train­ing pro­gramme that was de­signed to strengthen cus­tomer re­la­tions, bol­ster cre­ative prob­lem-solv­ing meth­ods, bet­ter po­si­tion­ing sell­ing sys­tems and strate­gic sell­ing plan and im­ple­men­ta­tion. It also in­creased em­ployee aware­ness of mar­ket­ing, sell­ing meth­ods and com­mu­ni­ca­tion with cus­tomers.

Mo­hammed Ahmed al Mashani, ex­ec­u­tive man­ager, Re­tail Busi­ness and Chan­nels, Mais­arah Is­lamic Bank­ing Ser­vices, said, “As part of our core strat­egy, we strongly be­lieve in in­vest­ing in the pro­fes­sional de­vel­op­ment of our em­ploy­ees to meet the busi­ness re­quire­ments of Is­lamic Bank­ing. By or­gan­is­ing this train­ing pro­gramme, our em­ploy­ees have been equipped with bet­ter strate­gies to iden­tify the needs and pri­or­i­ties of our cus­tomers. We are cer­tain that our em­ploy­ees’ learn­ing will pos­i­tively re­flect on our cus­tomer sat­is­fac­tion.”

Hafidh Salim al Kulibi, se­nior rep­re­sen­ta­tive, cus­tomer ser­vices, Mais­arah Is­lamic Bank­ing Ser­vices, said, “The train­ing pro- vided me with tech­niques which have led me to re­think my sales strat­egy. Such train­ing is im­por- tant be­cause it not only en­hances our pro­fes­sional de­vel­op­ment but also en­sures cus­tomer sat­is­fac­tion and suc­cess of our busi­ness. The ex­em­plary train­ing pro­gramme de­liv­ered its con- cepts very prac­ti­cally by en­gag­ing our minds and in­ter­ests.”

With an aim to serve cus­tomers across Oman, Mais­arah Is­lamic Bank­ing Ser­vices has opened ten branches in Aza­iba, Al Hail, Salalah, So­har, Al Khuwayr, Sur, New Salalah and so on. It of­fers a com­pre­hen­sive range of Sharia’a-com­pli­ant prod­ucts and ser­vices that cater to the needs of its re­tail and cor­po­rate cus­tomers net­work of branches, ATM and CDM fa­cil­i­ties.

Nur­tur­ing an ob­jec­tive to be­come the best Is­lamic bank­ing ser­vices provider, Mais­arah Is­lamic Bank­ing Ser­vices is ded­i­cated to be­com­ing a sus­tain­able firm which de­liv­ers value to its share­hold­ers, cus­tomers, em­ploy­ees and com­mu­nity. More in­for­ma­tion on the di­verse range of Sharia’a-com­pli­ant prod­ucts and ser­vices is avail­able at www.mais­ or through 24/7 call cen­tre ser­vices on (+968) 24775777.

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