Eil­ert­sen to of­fer biz tips today

Oman Daily Observer - - FRONT PAGE - KABEER YOUSUF MUS­CAT, NOV 14

‘Ser­vice is tak­ing ac­tion to cre­ate value for some­one else’ is the core point of the work­shop to be con­ducted by ac­claimed speaker Jeff Eil­ert­sen on Wed­nes­day.

The event, backed by Oman Ara­bic daily, will be held at the Mil­len­nium Grand Ho­tel. It fo­cuses on client ser­vices and ed­u­cat­ing par­tic­i­pants on how to meet the ex­pec­ta­tions of clients in any or­gan­i­sa­tion that pro­vides goods or ser­vices of any kind.

“I am look­ing for­ward to be­ing with the group and get­ting to know your coun­try and cul­ture. The work­shop will be one of its kind in the cor­po­rate arena,” Jeff told the Ob­server.

Jeff, who is a cor­po­rate trainer, busi­ness mo­ti­va­tional speaker and ed­u­ca­tor, and Vice-Pres­i­dent, Client Suc­cess at the UP! Your Ser­vice be­lieves ser­vice stan­dards and ser­vice ex­cel­lence are not the same thing and dif­fer­ent strate­gies and ap­proach dis­tin­guishes them.

“Ser­vice ex­cel­lence is tak­ing the next right ac­tion to cre­ate new value, bet­ter value, or more-than-ex­pected value for some­one else: an in­ter­nal col­league or an ex­ter­nal cus­tomer.

Ser­vice ex­cel­lence is the com­mit­ment — not merely to pre­dictable stan­dards — but to con­tin­u­ously step­ping up. For my seat­mates on the air­plane, this pas­sion for per­pet­ual ser­vice im­prove­ment is the key to the busi­ness growth.” He be­lieves the game of foot­ball has a lot of lessons for the mod­ern cor­po­rate world. The reg­is­tra­tion to the event will be­gin at 8 am, while the work­shop is sched­uled to start by 8.30 am.

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