Nama fo­rum out­lines key rec­om­men­da­tions

The ex­ec­u­tives dis­cussed and deli­brated on var­i­ous is­sues to de­velop the Sul­tanate’s elec­trcity dis­ti­bu­tion mar­ket.


MUSCAT: Nama Group’s Musharaka con­fer­ence 2017 con­cluded on Thurs­day, of­fer­ing rec­om­men­da­tions on de­vel­op­ing Oman’s elec­tric­ity dis­tri­bu­tion mar­ket, in a bid to save mil­lions in op­er­a­tional ex­pen­di­tures.

The con­fer­ence, en­ti­tled ‘Pow­er­ing the Fu­ture’, be­gan on Sun­day with pre­sen­ta­tions on de­vel­op­ing the Omani util­ity sec­tor from of­fi­cials rep­re­sent­ing or­gan­i­sa­tions, such as Mi­crosoft, CESI, GE, Or­a­cle, Wipro and Mas­dar, among oth­ers. The we­bi­nar was held live to al­low Nama Group of­fi­cials and in­ter­ested stake­hold­ers to watch and in­ter­act with the speak­ers.

The con­cepts were de­vel­oped dur­ing a three-day work­shop, which fol­lowed the con­fer­ence, by mem­bers of Nama group lead­er­ship pro­gramme ‘Rawad’, with the as­sis­tance of their men­tors, Group CEOs and plan­ning teams. The ideas were well re­ceived by Nama Group of­fi­cials and stake­hold­ers, and have been re­ferred for fur­ther study by the board.

“The con­cepts pre­sented were very good and we ap­pre­ci­ate the hard work from our ‘Rawad’ lead­er­ship pro­gramme mem­bers who were able to do this in such a short time. Now we need to see if this makes a busi­ness case and whether we will be able to im­ple­ment it. This is just the first step in changes in de­vel­op­ing the util­i­ties mar­ket in the coun­try,” said Ghada Al Yousef, Ex­ec­u­tive Man­ager at Nama Group. Pro­pos­als on re­new­able en­ergy and elec­tric ve­hi­cles were post­poned and will be pre­sented later, but groups were able to dis­cuss projects on ‘Self Heal­ing Smart Grids’ and ‘One Stop Shops’ for cus­tomers.

‘Self Heal­ing Smart Grids’ ad­dressed the prob­lems of power out­ages in the Sul­tanate by de­vel­op­ing au­to­mated rerout­ing of power sup­plies from a faulty line to dis­tri­bu­tion lines that are work- ing well. The tech­nol­ogy, if im­ple­mented, could re­duce the du­ra­tion of out­ages for cus­tomers to less than 10 min­utes by 2025. This can also re­duce costs for re­pairs and as­sure main­tain­ing power sup­plies to crit­i­cal in­fra­struc­tures.

The ‘One Stop Shop’ aimed at cus­tomer sat­is­fac­tion and is­sues. The project seeks to cap­i­talise on Nama Group’s con­tin­u­ous ef­forts to im­prove cus­tomer sat­is­fac­tion through shared ser­vices and digi­ti­sa­tion. The aim, by 2022, was to in­crease elec­tronic pay­ments, cus­tomer sat­is­fac­tion, first call res­o­lu­tions, billing ser­vices and adding self ser­vices, among oth­ers.

More than 4,000 view­ers at­tended the we­bi­nar, of which 15 per cent were from out­side the Sul­tanate. The con­fer­ence also re­ported the largest num­ber of fol­low­ers in dif­fer­ent so­cial me­dia plat­forms in two days in the Mid­dle East.

“The Musharaka con­fer­ence is one of the most im­por­tant an­nual plat­forms that pro­vide an op­por­tu­nity to ex­change knowl­edge and dis­cuss group strate­gies in de­vel­op­ing com­pe­ten­cies, en­hance per­for­mance, and op­ti­mize spend­ing ef­fi­cien­cies to achieve fu­ture goals,” said Eng. Omar Al Wa­haibi, group CEO at Nama Group.

- Taleb Al Wo­haibi/ Times of Oman

MUSHARAKA CON­FER­ENCE: The we­bi­nar was held live to al­low Nama Group of­fi­cials and in­ter­ested stake­hold­ers to watch and in­ter­act with the speak­ers.

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