Emi­rates work­shop for travel agents

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Emi­rates Air­line hosted a spe­cial work­shop for travel agents in Karachi re­cently. The ‘Travel Agents’ Prod­uct Up­date Work­shop’ served to pro­vide use­ful up­dates to travel agents from all over Karachi.

The work­shop was de­signed with par­tic­i­pants di­vided into nine groups with fif­teen in­di­vid­u­als in each group. The teams at­tended a range of souk­style pre­sen­ta­tions made by the fol­low­ing par­tic­i­pat­ing de­part­ments: Cor­po­rate Team, Con­tact Cen­tre, Sky­wards, Sales Sup­port and Pric­ing, Air­port Ser­vices, Fi­nance, Ticket Of­fice and Emi­rates Hol­i­days. The ob­jec­tive of this in­ter­ac­tion was to bring Emi­rates and the lo­cal travel in­dus­try to­gether so that em­ploy­ees could meet face-to-face all those who are in com­mu­ni­ca­tion with them all day via email and tele­phone. This would help em­ploy­ees stream­line ev­ery­day busi­ness ac­tiv­i­ties, share best prac­tices and sim­ply ex­plain Emi­rates’ ways of work­ing in a con­ducive and re­laxed en­vi­ron­ment.

A large area dec­o­rated as a ‘souk’ or mar­ket­place served as the net­work­ing area. Shar­ing his thoughts on this novel man­ner of com­mu­ni­ca­tion, Badr Ab­bas, Vice Pres­i­dent Emi­rates Air­line Pak­istan and Afghanistan, said, “Work­shops like these do not only seek to in­form but the pur­pose is to en­hance in­ter­ac­tion by putting a face to the name. Here, travel agents get to know Emi­rates per­son­nel from var­i­ous de­part­ments and in­ter­act with them on a pro­fes­sional as well as a per­sonal level.”

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