Uplifting Your Service
In today’s global economy, customer expectations in almost every industry are rising. What was once considered a perk, bonus or plus is now a promise clients expect – and even demand – time and again. Everyone agrees that providing superior service is essential to continued success in a competitive world but not too many executives still know how to provide quality service to the clients.
To clear out this fog, Octara Private Limited, in collaboration with Institute of Business Management (IoBM) hosted the renowned Customer Service Guru, Ron Kaufman in Pakistan, who conducted a full day Program on “Uplifting Service” on April 21, 2012.
For over two decades, UP! Your Service Founder and Chairman, Ron Kaufman has helped companies in every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission, Ron is one of the world’s most sought-after educators, consultants, and thought-leaders in achieving superior service. He is the author of the book Uplifting Service and fourteen other books on service, business and inspiration. Ron is rated one of the world’s top twentyfive “Hot Speakers” by Speaker Magazine for his high energy and high content presentations. He has been featured in the New York Times, the Wall Street Journal, USA Today and on TV many times. To have a preview of Ron Kaufman speaking live, please access youtube.com/ronkaufman
This high-energy, high-content mega event served upgrade service skills and uplifted the spirit of service for everyone serving external customers or internal colleagues. Uplifting Service showed everyone from the C-suite to the front lines specific actions and concrete steps to fly over customers’ rising expectations and immediately transform the quality of service delivered at all levels of the company.
The event had a good attendance from corporate participants from customer services, service quality and sales. All participants got a complimentary copy of Ron’s highly acclaimed book “UP YOUR SERVICE® INSIGHTS” along with the course workbook. Besides providing service enthusiasts with a one-of-its kind learning experience, the event offered a great networking opportunity for participants from multiple industries.
This full day program was divided into two powerful sessions, “Uplifting Service Culture” and “Secrets of Superior Service”. Dynamics of this program were designed to take every participant on the road of uplifting the service culture and enable them to learn how to track, improve and measure the value of service culture and how to avoid the problems related to weak service cultures. Participants learned how to build strong internal and external partnerships with their customers, colleagues, managers and suppliers while moving their teams toward greater progress, performance and profits.
It was a great opportunity to experience Ron’s energy and enthusiasm.
Guest speaker Ron Kaufmann; Jamil Janjua, CEO Octara and
Talib Syed Karim, Rector, IoBM, speaking at the occasion.