Up­lift­ing Your Ser­vice

Enterprise - - Event -

In to­day’s global econ­omy, cus­tomer ex­pec­ta­tions in al­most ev­ery in­dus­try are ris­ing. What was once con­sid­ered a perk, bonus or plus is now a prom­ise clients ex­pect – and even de­mand – time and again. Ev­ery­one agrees that pro­vid­ing su­pe­rior ser­vice is es­sen­tial to con­tin­ued suc­cess in a com­pet­i­tive world but not too many ex­ec­u­tives still know how to pro­vide qual­ity ser­vice to the clients.

To clear out this fog, Oc­tara Pri­vate Limited, in col­lab­o­ra­tion with In­sti­tute of Busi­ness Man­age­ment (IoBM) hosted the renowned Cus­tomer Ser­vice Guru, Ron Kaufman in Pak­istan, who con­ducted a full day Pro­gram on “Up­lift­ing Ser­vice” on April 21, 2012.

For over two decades, UP! Your Ser­vice Founder and Chair­man, Ron Kaufman has helped com­pa­nies in ev­ery con­ti­nent build a cul­ture of up­lift­ing ser­vice that de­liv­ers real busi­ness re­sults year af­ter year. Mak­ing trans­for­ma­tion his mis­sion, Ron is one of the world’s most sought-af­ter ed­u­ca­tors, con­sul­tants, and thought-lead­ers in achiev­ing su­pe­rior ser­vice. He is the au­thor of the book Up­lift­ing Ser­vice and four­teen other books on ser­vice, busi­ness and in­spi­ra­tion. Ron is rated one of the world’s top twen­ty­five “Hot Speak­ers” by Speaker Mag­a­zine for his high en­ergy and high con­tent pre­sen­ta­tions. He has been fea­tured in the New York Times, the Wall Street Jour­nal, USA To­day and on TV many times. To have a pre­view of Ron Kaufman speak­ing live, please ac­cess youtube.com/ronkauf­man

This high-en­ergy, high-con­tent mega event served up­grade ser­vice skills and up­lifted the spirit of ser­vice for ev­ery­one serv­ing ex­ter­nal cus­tomers or in­ter­nal col­leagues. Up­lift­ing Ser­vice showed ev­ery­one from the C-suite to the front lines spe­cific ac­tions and con­crete steps to fly over cus­tomers’ ris­ing ex­pec­ta­tions and im­me­di­ately trans­form the qual­ity of ser­vice de­liv­ered at all lev­els of the com­pany.

The event had a good at­ten­dance from cor­po­rate par­tic­i­pants from cus­tomer ser­vices, ser­vice qual­ity and sales. All par­tic­i­pants got a com­pli­men­tary copy of Ron’s highly ac­claimed book “UP YOUR SER­VICE® IN­SIGHTS” along with the course work­book. Be­sides pro­vid­ing ser­vice en­thu­si­asts with a one-of-its kind learn­ing ex­pe­ri­ence, the event of­fered a great net­work­ing op­por­tu­nity for par­tic­i­pants from mul­ti­ple in­dus­tries.

This full day pro­gram was di­vided into two pow­er­ful ses­sions, “Up­lift­ing Ser­vice Cul­ture” and “Se­crets of Su­pe­rior Ser­vice”. Dy­nam­ics of this pro­gram were de­signed to take ev­ery par­tic­i­pant on the road of up­lift­ing the ser­vice cul­ture and en­able them to learn how to track, im­prove and mea­sure the value of ser­vice cul­ture and how to avoid the prob­lems re­lated to weak ser­vice cul­tures. Par­tic­i­pants learned how to build strong in­ter­nal and ex­ter­nal part­ner­ships with their cus­tomers, col­leagues, man­agers and sup­pli­ers while mov­ing their teams to­ward greater progress, per­for­mance and prof­its.

It was a great op­por­tu­nity to ex­pe­ri­ence Ron’s en­ergy and en­thu­si­asm.

Guest speaker Ron Kauf­mann; Jamil Jan­jua, CEO Oc­tara and

Talib Syed Karim, Rec­tor, IoBM, speak­ing at the oc­ca­sion.

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