Fed­eral Om­buds­man dis­poses of over 227,000 cases

Pakistan Observer - - TWIN CITIES - 04:45 01:30 05:30 08:30 Award for women role model STAFF RE­PORTER

Markaz group of Pub­li­ca­tions and Pak­istan Na­tional Coun­cil of Arts will or­ga­nize award for women role model on 2nd May. First Lady Begum Mam­noon Hussain and Ms Bakhtawar Zar­dari Bhutto will be the Chief guests. IS­LAM­ABAD—The Fed­eral Om­buds­man has dis­posed of over 227,000 cases in last three years with im­ple­men­ta­tion ra­tio of over 97 per cent. Ac­cord­ing to an Om­buds­man Of­fice of­fi­cial, the quan­tum jump in dis­posal of cases was due to the hard work of in­ves­ti­gat­ing of­fi­cers and not a sin­gle com­plaint was pend­ing with the Wafaqi Mo­hta­sib which was more than 45 days old.The ap­peals’ ra­tio on Om­buds­man’s de­ci­sion was only 0.37 per cent, he said ad­ding that only 10 per cent de­ci­sions of Om­buds­man had been sus­pended by the Pres­i­dent in ap­peals, up­hold­ing 90 per cent de­ci­sions.

He said in 2013, there was no time­frame to de­cide the cases and over 75,000 ap­pli­ca­tions were pend­ing. Now un­der the pilot project of Swift Com­plaint Res­o­lu­tion (SCR), com­plaints were be­ing re­dressed within 15 days at com­plainants’ doorsteps, he said.

The FATA Griev­ance Com­mis­sioner, the of­fi­cial said, was avail­able for re­solv­ing tribesman’s prob­lems against fed­eral agen­cies for the first time in coun­try’s his­tory. He said one-win­dow op­er­a­tion had been started at eight ma­jor Pak­istani air­ports to fa­cil­i­tate over­seas Pak­ista­nis where the of­fi­cials of 12 de­part­ments con­cerned re­mained present round-the-clock to solve the prob­lems of ex­pa­tri­ate.

He said fo­cal per­sons had been ap­pointed in 92 Pak­istani mis­sions and em­bassies to main­tain li­ai­son with the Pak­ista­nis work­ing abroad to help re­solve their prob­lems, while one day a week had been fixed by am­bas­sadors to hear the com­plaints of ex­pa­tri­ates with­out any for­mal ap­point­ment.

He said ma­chine read­able pass­ports were also now be­ing is­sued to over­seas Pak­ista­nis. With the help of ed­u­ca­tional in­sti­tu­tions and NGOs, he said, ar­range­ments had been made in jails for the ed­u­ca­tion of chil­dren and im­part­ing of dif­fer­ent skills to other jail in­mates. Sweet Homes had also been set up in ma­jor jails for the chil­dren liv­ing with their mothers, he added.

Fed­eral gov­ern­ment de­part­ments/ agen­cies had been di­rected to com­plete pen­sion cases of an em­ployee one month be­fore his or her re­tire­ment and also AGPR to en­sure its timely dis­burse­ment in ac­counts, he added. The of­fi­cial said a com­mit­tee had been con­sti­tuted to re­view the work­ing of po­lice sta­tions and rec­om­mend mea­sures to im­prove their op­er­a­tional ef­fi­ciency and make po­lice sta­tions pub­lic friendly.

The Fed­eral Om­buds­man, he said, had ex­panded its op­er­a­tions in the coun­try’s 90 tehsils to pro­vide much-needed re­lief to max­i­mum num­ber of cit­i­zens liv­ing in far flung ar­eas of the coun­try at their doorsteps.

May 2

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