KP govt evolves Com­plaints Re­dres­sal Mech­a­nism

Pakistan Observer - - NATIONAL - STAFF RE­PORTER

PE­SHAWAR—The Chief Min­is­ter Khy­ber Pakhtunkhwa Pervez Khat­tak has said that his gov­ern­ment has evolved an effective Com­plaint Re­dres­sal Mech­a­nism in the prov­ince in or­der to en­sure that of the peo­ple are com­plaints re­solved.

He said before his gov­ern­ment the peo­ple com­plaints and their voices went un­heard but now there was grow­ing re­al­iza­tion that the pub­lic ser­vices and so­cial sec­tors are for the peo­ple and the pub­lic com­plaints are re­solved through the com­plaint re­dres­sal mech­a­nism.

This he stated dur­ing his visit to the Chief Min­is­ter Com­plaint Cell along­with the La­hore based vis­it­ing jour­nal­ists. Chair­man of the Com­plaint Cell Dil­roz Khan briefed the CM and jour­nal­ists about the func­tion of the cell.

He also briefed about var­i­ous moods of com­mu­ni­ca­tion dur­ing the re­dres­sal process. He also told that the Cell re­cov­ered 34 crore ru­pees and set­tled dis­putes among the con­flict­ing par­ties.

The Chief Min­is­ter per­son­ally lis­tened to dif­fer­ent com­plaints at the oc­ca­sion and ordered to set­tle them as ex­pe­di­tious as pos­si­ble. Chief Min­is­ter in his re­marks said that pow­ers and authority were never ever un­flat­tered in a demo­cratic dis­pen­sa­tion but carry the el­e­ment of ac­count­abil­ity and re­spon­si­bil­ity.

This was what ex­actly his gov­ern­ment was do­ing. And this is what “ex­actly change is all about”. His gov­ern­ment, he went on say­ing would never ever make com­pro­mises, what is il­le­gal will stay to be il­le­gal and his gov­ern­ment would be on the other side sup­port­ing peo­ple who have le­gal com­plaints and their prob­lems would be re­solved through the effective com­plaint Cell.

He as­sured that the peo­ple voices would not go un­heard and ad­vise the peo­ple to reg­is­ter their gen­uine com­plaints only. He said that in the past no one took the re­spon­si­bil­ity to be ac­count­able but now a shift in ap­proach from non-ac­count­able to be all time ac­count­able. He said the cell has been tasked to ad­dress com­plaints as ex­pe­di­tiously as pos­si­ble.

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