KP govt evolves Complaints Redressal Mechanism
PESHAWAR—The Chief Minister Khyber Pakhtunkhwa Pervez Khattak has said that his government has evolved an effective Complaint Redressal Mechanism in the province in order to ensure that of the people are complaints resolved.
He said before his government the people complaints and their voices went unheard but now there was growing realization that the public services and social sectors are for the people and the public complaints are resolved through the complaint redressal mechanism.
This he stated during his visit to the Chief Minister Complaint Cell alongwith the Lahore based visiting journalists. Chairman of the Complaint Cell Dilroz Khan briefed the CM and journalists about the function of the cell.
He also briefed about various moods of communication during the redressal process. He also told that the Cell recovered 34 crore rupees and settled disputes among the conflicting parties.
The Chief Minister personally listened to different complaints at the occasion and ordered to settle them as expeditious as possible. Chief Minister in his remarks said that powers and authority were never ever unflattered in a democratic dispensation but carry the element of accountability and responsibility.
This was what exactly his government was doing. And this is what “exactly change is all about”. His government, he went on saying would never ever make compromises, what is illegal will stay to be illegal and his government would be on the other side supporting people who have legal complaints and their problems would be resolved through the effective complaint Cell.
He assured that the people voices would not go unheard and advise the people to register their genuine complaints only. He said that in the past no one took the responsibility to be accountable but now a shift in approach from non-accountable to be all time accountable. He said the cell has been tasked to address complaints as expeditiously as possible.