NBP to ensure smooth ATM service during Eid holidays
ISLAMABAD—The National Bank of Pakistan (NBP) has made special arrangements to ensure smooth Auto Teller Machine (ATM) services to facilitate its valued customers during Eid-ulFitr holidays across the country. “In the light of instructions issued by the State Bank of Pakistan (SBP), the NBP like other banks, has ensured smooth round-the-clock ATM services during Eid holidays,” Spokesman of NBP, Syed Ibne Hassan told APP here.
He said, the bank has deployed special monitoring teams for the smooth functioning of ATMs to facilitate its clients during Eid holidays. Currently, he said, more than 500 ATMs were installed at various locations across the country and further ATM expansions projects were also in pipeline, the spokesman said. Besides, he said, the NBP has around 1350 Online Branches which can issue ATM cards and their card holders can perform ATM transactions from NBP as well as other banks’ ATMs. Syed Ibne Hassan said, the NBP ATMs were mostly installed in up-country areas and our ATM network was spread towards the length and breadth of the country (including small cities, towns, remote areas and army garrisons).
The Bank, he said, has also deployed backup power arrangements like UPS/Generators etc to decrease the downtime of ATMs. It is pertinent to state here that due to the continuous efforts and measures by the bank the downtime of NBP’s ATMs is declining gradually and number of transactions is continuously increasing. Furthermore, the senior management of NBP reiterates the commitment for ensuring uninterrupted services through NBP ATMs.
In-order to provide 24/7 services through ATMs especially during Eid and Public Holidays, NBP has devised effective mechanism for monitoring ATMs and mobilizing adequate resources for ATMs in order to timely address issues such as casing, hardware, connectivity and power related issues in ATMs. It is pertinent to state here that NBP has extended support agreement with its vendors providing ATM hardware maintenance which covers extended hours, weekend and public holidays’ support.—APP