Warid with lowest consumer complaints
LAHORE: The PTA (Pakistan Telecommunication Authorities) report on consumer complaints 2008-09 shows Warid with lowest consumer complaints that reflects the consumer satisfaction level.
Pakistan cellular industry has reached to a level where competition is going neck to neck and in such a competitive environment of cellular industry in Pakistan where, the price war is reaching its pinnacle, technology is on a boost and competition is fighting to provide more & more coverage but there is only one thing that's making the difference and that is service reliability and standard of customer serv- ices. At Warid, the idea of service excellence is practiced in a manner where customers are given maximum comfort and in case of any issue customers are given first contact resolution through highly personalized and caring service.
Warid has one of the largest distribution channels and customer services network in the country, allowing it to offer wide accessibility and exceptional customer services across Pakistan.
Having deployed a practice of "Customer Experience Management" the team of highly skilled professionals at Warid Customer Services serves over 190,000 customers on average in 24 hours through two state of the art Contact Centers in Lahore and Karachi.