Warid with low­est con­sumer com­plaints

The Pak Banker - - National - Staff Re­porter

LA­HORE: The PTA (Pak­istan Telecom­mu­ni­ca­tion Au­thor­i­ties) re­port on con­sumer com­plaints 2008-09 shows Warid with low­est con­sumer com­plaints that re­flects the con­sumer sat­is­fac­tion level.

Pak­istan cel­lu­lar in­dus­try has reached to a level where com­pe­ti­tion is go­ing neck to neck and in such a com­pet­i­tive en­vi­ron­ment of cel­lu­lar in­dus­try in Pak­istan where, the price war is reach­ing its pin­na­cle, technology is on a boost and com­pe­ti­tion is fight­ing to pro­vide more & more cov­er­age but there is only one thing that's mak­ing the dif­fer­ence and that is ser­vice re­li­a­bil­ity and stan­dard of cus­tomer serv- ices. At Warid, the idea of ser­vice ex­cel­lence is prac­ticed in a man­ner where cus­tomers are given max­i­mum com­fort and in case of any is­sue cus­tomers are given first con­tact res­o­lu­tion through highly per­son­al­ized and car­ing ser­vice.

Warid has one of the largest dis­tri­bu­tion chan­nels and cus­tomer ser­vices net­work in the coun­try, al­low­ing it to of­fer wide ac­ces­si­bil­ity and ex­cep­tional cus­tomer ser­vices across Pak­istan.

Hav­ing de­ployed a prac­tice of "Cus­tomer Ex­pe­ri­ence Man­age­ment" the team of highly skilled pro­fes­sion­als at Warid Cus­tomer Ser­vices serves over 190,000 cus­tomers on av­er­age in 24 hours through two state of the art Con­tact Cen­ters in La­hore and Karachi.

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