Poor PTCL in­ter­net ser­vice irks con­sumers

The Pak Banker - - 2national -

IS­LAM­ABAD: The in­ter­net users of Pak­istan Telecom­mu­ni­ca­tion Com­pany Limited ( PTCL) are fac­ing se­vere prob­lems as the com­pany has failed to pro­vide them a bet­ter con­nec­tiv­ity ser­vice. Talk­ing to APP, peo­ple said that the com­pany claims to be the most re­li­able and largest con­verged ser­vices car­rier pro­vid­ing all telecom­mu­ni­ca­tions ser­vices from ba­sic voice tele­phony to data, but the re­al­ity is dif­fer­ent.

Whether it is at of­fice in any city of Pak­istan or at home of a small vil­lage, PTCL claims to be present in ev­ery corner of Pak­istan to serve its cus­tomers.

Af­ter launch­ing PTCL Broad­band (DSL) ser­vice, the com­pany also launched a new 3G Wire­less Broad­band in­ter­net ser­vice with the name EVO Wire­less Broad­band, which is based on world's proven CDMA 2000 technology. It claims that now peo­ple can en­joy up to 3000 kbps high speed in­ter­net at home, of­fice or on the road or wher­ever they want. But on the con­trary ser­vice users com­plain that in­ter­net ser­vice pro­vided by PTCL is very poor.

Kamran Ali, who works in a pri­vate of­fice said, "I have a con­nec­tion of 1 mbps PTCL broad­band but I am fac­ing prob­lems. My down­load­ing speed is only 25kb/s to 60kb/s, that is to­tally un­bear­able."

An­other broad­band cus­tomer said that de­spite its tall claims, the cor­po­ra­tion had mis­er­ably failed to ad­dress speed and con­nec­tiv­ity is­sues of in­ter­net users. "Most of the time I re­main dis­con­nected from in­ter­net ser­vice dur­ing a day," he said.

The PTCL EVO of­fers this 3G Wire­less broad­band in­ter­net through USB and PCMCIA adapters di­rectly to lap­top and desk­top com­put­ers, but un­for­tu­nately it is not easy in use and cre­ates many dis­rup­tions. Though PTCL says it is pro­vid­ing an op­por­tu­nity for the peo­ple of Pak­istan to ex­pe­ri­ence ad­vanced technology and be­came fa­mil­iar with this type of ser­vices but on the con­trary peo­ple who have used these ser­vices now are di­vert­ing over some other net­works.

Me­hak, a stu­dent of M.A said, "some­times the main in­ter­net server re­mains too busy that I get no re­sponse. Even I find it dif­fi­cult to open my mail." -App

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