Skype Tech­nolo­gies will of­fer re­funds to cus­tomers

The Pak Banker - - Company& -

SAN FRAN­CISCO: Skype Tech­nolo­gies SA, the largest provider of in­ter­na­tional calls, will of­fer re­funds to pay­ing cus­tomers who haven't been able to use its ser­vice be­cause of an out­age that lasted more than 30 hours.

About 20 mil­lion users, rep­re­sent­ing 90 per­cent of the traf­fic the com­pany would nor­mally ex­pect, are now able to make calls, Chief Ex­ec­u­tive Of­fi­cer Tony Bates said to­day in a blog post­ing, af­ter an out­age yes­ter­day ren­dered the ser­vice un­avail­able to al­most all global users.

Year-end hol­i­days are Skype's heav­i­est traf­fic pe­riod, Bates said in an in­ter­view this week. The dis­rup­tion adds to chal­lenges fac­ing Skype as it tries to per­suade com­pa­nies to pay for call­ing and es­tab­lish pre­mium ser­vices, such as group video con­ver­sa­tions, in the run-up to an ini­tial pub­lic of­fer­ing.

"We now know what caused a num­ber of clients to ac­tu­ally crash," Bates said in a video on the com­pany's blog. "We've been able to mit­i­gate that crash risk and iso­late that."

He didn't say what caused the crash and said the com­pany had ruled out a ma­li­cious at­tack. Skype will give pre-pay and pay-as-you-go users 30 min­utes of free call­ing, and ac­tive sub­scribers will get a week's ex­tra sub­scrip­tion, the com­pany said.

Skype has more than 560 mil­lion users. Of those, only 1.4 per­cent pay for the ser­vice, ac­cord­ing to a reg­u­la­tory fil­ing. The Lux­em­bourg-based com­pany started as a way for con­sumers to chat for free.

Au­dio and video calls as well as in­stant-mes­sag­ing ca­pa­bil­i­ties are now work­ing, the com­pany said. Some fea­tures, such as group video call­ing, are still un­avail­able. Ri­val ser­vice OoVoo LLC said it re­ceived 100,000 new reg­is­tra­tions yes­ter­day, dou­ble its pre­vi­ous record for peak us­age. -Bloomberg

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