PTCL upgrades customers contact centers
ISLAMABAD: Pakistan Telecommunication Company LTD (PTCL) has upgraded its contact centers for the maximum facilitation of its customers.
PTCL Contact Centers which previously were manreliant have now been advanced and developed into a processoriented Contact Centers with multi-segmented approach to handle both in-bound and outbound customers according to their needs by using state-ofthe-art technology.
The Contact Centers have been improvised by settling guidelines together for efficiencies and effectiveness and keeping in mind the aim to provide First Call Resolution and better customer services, said a press release issued here on Monday.
PTCL is also in the process of developing an effective online interface through which customers would be able to order PTCL's products. -App