Comm­bank hon­oured

The Pak Banker - - COMPANIES/BOSS -

Com­mon­wealth Bank has been in­ter­na­tion­ally recog­nised for a work­force man­age­ment pro­gram that en­ables the Bank to use tech­nol­ogy to im­prove busi­ness pro­cesses, re­duce risks and costs, and drive busi­ness im­prove­ment across its 1,000 branches na­tion­ally. U.S.-based Ce­lent Model Bank Awards ac­knowl­edged Com­mon­wealth Bank and its work­force op­ti­mi­sa­tion part­ner and so­lu­tions provider Verint® Sys­tems. Ce­lent's awards high­light the best prac­tices of what a 'model bank' should im­ple­ment-from both an ini­tia­tive and tech­nol­ogy stand­point. Ex­ec­u­tive Gen­eral Man­ager Re­tail Sales, Lyn McGrath said Com­mon­wealth Bank was con­grat­u­lated on their im­ple­men­ta­tion and util­i­sa­tion of Verint's Im­pact 360 Work­force Man­age­ment™ and Im­pact 360 Desk­top and Process An­a­lyt­ics™ so­lu­tions for re­tail fi­nan­cial ser­vices, which are de­liv­er­ing new lev­els of vis­i­bil­ity into the cus­tomer ex­pe­ri­ence across Com­mon­wealth Bank branches.

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