China probes con­sumer rights vi­o­la­tions in auto in­dus­try

The Pak Banker - - BUSINESS -

BEI­JING: China is in­ves­ti­gat­ing vi­o­la­tions in the auto in­dus­try, in­clud­ing the in­fringe­ment of con­sumer rights and dis­sem­i­na­tion of false or mis­lead­ing pub­lic­ity, as de­mand wanes in the world's largest auto mar­ket.

The State Ad­min­is­tra­tion for In­dus­try and Com­merce is con­duct­ing a probe that will look at con­sumer com­plaints and media re­ports, ac­cord­ing to a state­ment on its web­site. The in­ves­ti­ga­tion started this month and will con­tinue through the end of the year. It will also cover any vi­o­la­tion of reg­is­tered trade­marks and bribery in com­mer­cial trans­ac­tions.

China last year in­tro­duced a new con­sumer pro­tec­tion law, which raised penal­ties for fraud and false advertising, and added re­turn poli­cies for online pur­chases. The steps come as an in­creas­ing num­ber of mid­dle-class Chi­nese be­come more vo­cal about their rights, rais­ing con­cerns from food and drug safety to the qual­ity of air. In March, the state- run broad­caster re­ported Tata Mo­tors Ltd.' s Jaguar Land Rover didn't han­dle an al­leged fault prop­erly. The car­maker apol­o­gized to con­sumers at that time and said it's work­ing to re­solve the prob­lem. The CCTV pro­gram, broad­cast on the same day each year to mark World Con­sumer Rights Day, has in ear­lier years fea­tured other com­pa­nies that had not ad­e­quately re­sponded to con­sumer com­plaints.

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