SECP in­tro­duces com­plaint drop box fa­cil­i­ties at stock ex­changes

The Pak Banker - - FRONT PAGE - Staff Reporter

The Se­cu­ri­ties and Ex­change Com­mis­sion of Pak­istan (SECP) is pro­vid­ing com­plaint drop boxes at Pak­istan Stock Ex­change Lim­ited (La­hore, Is­lam­abad and Karachi), Na­tional Clear­ing Com­pany Lim­ited, Cen­tral De­pos­i­tory Com­pany (CDC) to fur­ther fa­cil­i­tate in­vestors to swiftly lodge their com­plaints.

The wall mount­able com­plaint boxes are be­ing placed at th­ese of­fices so that in­vestors wish­ing to make com­plaints with the SECP can lodge their com­plaints us­ing drop box fa­cil­ity. The com­plaints will be col­lected by the SECP rep­re­sen­ta­tive ev­ery three days.

It is per­ti­nent to men­tion here that be­side com­plaint drop box fa­cil­ity, on­line com­plaint fill­ing fa­cil­ity is al­ready avail­able for in­vestors at the SECP and Jama­punji web­sites, said a state­ment is­sued here on Tues­day.

The SECP has started a com­pre­hen­sive in­vestor education pro­gram with the col­lab­o­ra­tion of mar­ket in­ter­me­di­aries to im­prove fi­nan­cial lit­er­acy and aware­ness re­gard­ing sav­ings and in­vest­ment. To widely dis­sem­i­nate the mes­sage var­i­ous modes are be­ing used. For ex­am­ple, text mes­sages, leaflets, posters and standees etc. are be­ing placed at strate­gic lo­ca­tions hav­ing con­sid­er­able foot­fall.

Standees fea­tur­ing in­vestor education por­tal, SMS ser­vice, ser­vice desk fa­cil­ity, guide­lines for in­vestors of cap­i­tal mar­ket have been made avail­able at Com­pa­nies Reg­is­tra­tion Of­fices and mar­ket in­ter­me­di­aries, in­clud­ing Pak­istan Stock Ex­change Lim­ited, Na­tional Clear­ing Com­pany Lim­ited, Cen­tral De­pos­i­tory Com­pany (CDC). The posters fea­tur­ing Jama­Punji por­tal have been pro­vided to all in­ter­me­di­aries to dis­play the posters in their of­fices and branches at prom­i­nent lo­ca­tions for bet­ter vis­i­bil­ity.

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